Student Assistant - Information Technology

Overview

Student Assistant - Information Technology

Department : University Health Center (UHC) – Material Services. The IT Student Assistant will work as part of the IT client support team to assist in troubleshooting and resolving technology-related issues reported through the University Health Center's helpdesk phone and ticketing system, as well as supporting health center staff with technology focused workflows. The individual in this role will also assist with the management of IT inventory, including imaging and deploying computer systems, preparing deprecated equipment for surplus, and maintaining IT storage spaces. The person in this position will be expected to maintain confidentiality and privacy of information in accordance with FERPA, HIPAA and other federal, state, Board of Regents and UGA regulatory requirements.

Duties / Responsibilities

• Assist with management of IT inventory.
• Prepare new hardware for deployment, including imaging, client configuration, and hardware / software installation.
• Prepare deprecated equipment for surplus, including removing hard drives, documenting inventory information, and coordinating pick-up / drop-off with our Materials Department.
• Assist with maintenance of IT equipment storage facilities.

Percentage Of Time : 45%

Percentage Of Time : 40%

Percentage Of Time : 15%

Qualifications

UHC Minimum

Relevant / Preferred Education, Experience, Licensure, Certification in Position

Knowledge, Skills, Abilities And / or Competencies

Physical Demands

Lift and move heavy objects (up to 40 lbs.). Lift, stoop, bend, and perform a variety of tasks with good manual dexterity. Stand for long periods of time (4-8 hours). See small objects clearly and discriminate color. Properly hear and transcribe phone orders. Perform fine motor skills.

Position Details

Background Investigation

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Recruitment Contact

Recruitment Contact Name : Olaf Iwankow

Recruitment Contact Email : Olaf.Iwankow@uga.edu

Seniority level

Employment type

Job function

J-18808-Ljbffr