Sr IT Support Analyst | Wayne, PA | Rate Open

Title : Sr IT Support Analyst

Location : Wayne, PA

Type : Full Time

Salary : $Open (Best Possible)

YOU’RE GOOD AT :

• Monitoring JIRA Help Desk system for work intake from problem tickets to service requests
• Providing Tier 1-3 hardware support on Apple, HP, Lenovo, Microsoft laptop systems
• Providing Tier 1-3 software end user support in Windows, Mac OS, VoIP, WebEx, and other software as needed
• Provide Tier 1-3 support in Office365, including advanced support in SharePoint Administration, InfoPath, OneDrive, Flow or Workflows, Teams and Skype for Business
• Providing Tier 1-3 Executive Support for our C-Suite
• Provide end user / new user education with a focus on collaboration tools like Office365
• Provision, image, install, and maintain all laptop and virtual (VM / VDI / Citrix) workstations, for both local or remote users, along with associated peripheral devices
• Provides support to the team as a subject matter expert in all desktop computing environments, focusing on continuous improvement, performing root cause analysis for problem elimination, with a focus on customer service and innovation.
• Maintain workstation inventory and licensing inventory, including quote / purchasing and vendor management
• Advanced Office365 and Active Directory administration with a high focus on Exchange, Azure AD, DFS, ADFS and SSO.
• This position requires the ability to develop, implement and maintain AD Group Policy and InTune policy
• Work closely with the Director of IT Corporate Services on other projects
• This position has high visibility and requires the highest level of communication with strong verbal and writing skills.

YOU HAVE :

Note : If interested please send your updated resume and include your rate / Salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.

We look forward to hearing from you at the earliest!