Market Investigator - Organized Retail Crime (ORC) - Southern California Market

Market Investigator - Organized Retail Crime (ORC) - Southern California Market

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The External Market Investigator is responsible for overseeing investigations in Nordstrom key markets. This role will monitor and measure high risk locations in the following categories : Shrink, Loss Prevention, Physical Security, Safety and Personnel Training and Development. The role will provide ongoing in-store training and development of Store Managers and Asset Protection Teams and partner with the Regional Investigators to pursue high impact cases that affect shrink and Nordstrom's ability to deliver on its commitments of Fashion Authority, Service and Experience and Brand to our customers. The role provides experience in criminal prosecution practices and expectations, as well as investigations skills in external and internal investigations (identification, investigation and resolution), using mobile, stationary and physical surveillance, and intelligence-led tactics to aid in shrink reduction, including Nordstrom video surveillance system.

• Ensure the protection of Nordstrom team members, physical assets and buildings and increase profitability by resolving theft and reducing shrink in key market areas
• Support theft and shortage prevention and resolution to ensure product is in stock and available for customers
• Conduct and support investigations into individuals associated with ORC groups and activities, including high-level field and fence investigations, case development and resolution
• Lead and close complex market or regional theft cases including ORC, fraud, brand and reputational issues
• Develop and investigate major organized external and internal cases that may result in significant loss to Nordstrom
• Use methods of prevention, detection, investigation, resolution, and recovery
• Conduct static and mobile surveillance
• Lead cases requiring specialized investigative tactics and all internal investigations involving store management and AP cases
• Collaborate with Store Management and field Asset Protection to identify ORC and external theft opportunities, recommend resolutions, and create action plans using reporting tools (e.g., Store Incident Reports, ORC & Safety reporting, BOLOs from market ORC associations)
• Build partnerships with industry organizations and benchmark trends and initiatives impacting the industry
• Support and consult business partners on external investigations and store-level internal investigations, as needed
• Provide hands-on training of investigative tactics and coach / train field and store leaders on investigative interview techniques
• Develop relationships with law enforcement agencies at local, state, and federal levels, and with other retail loss prevention ORC organizations
• Partner with law enforcement, HQ, field and store Asset Protection teams to aggregate applicable investigations charges
• Ensure all prosecution / referral of local theft and fraud investigations are completed to the highest possible level and, when necessary, represent Nordstrom in court and legal proceedings
• Identify theft opportunities, trends and cases within the market using reporting and collaboration with internal and external partners

Functional Competencies

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Benefits

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

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