ServiceNow Lead Engineer I - Platform Operations

Overview

KPMG US is seeking a ServiceNow Lead Engineer I - Platform Operations. This is a hybrid work opportunity within our Digital Nexus technology organization.

Responsibilities

• Lead and execute support and enhancement requests across all ServiceNow products / modules, ensuring timely delivery and high-quality outcomes; diagnose, troubleshoot, and resolve platform issues, providing root cause analysis and implementing corrective actions
• Design, configure, and develop solutions leveraging ServiceNow best practices to meet business needs and drive process improvements; contribute to the continuous improvement of the platform through proactive recommendations and implementation of new features
• Develop and maintain documentation for processes, workflows, and configurations; ensure compliance with organizational standards, security policies, and ServiceNow best practices
• Contribute to all aspects of the Platform and Plugin / Store App upgrades; mentor junior team members and share expertise to cultivate platform knowledge across the operations team
• Manage platform health, monitoring performance, and maintaining integration points
• Collaborate with stakeholders and scrum team to gather requirements, refine user stories, and translate needs into actionable ServiceNow solutions
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications

Additional Information

KPMG is an equal opportunity employer and complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. KPMG provides a comprehensive compensation and benefits package, including medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and wellness benefits. Benefits vary by position and eligibility. Details can be found on the KPMG US Careers site under Benefits & How We Work.

Salary ranges are displayed where required by location; actual offered salary is based on factors such as skills, responsibilities, experience, and market considerations. Follow this link for salary ranges by city outside of CA : .html / ?id=6707_9_25

Job details

Note : This posting may reflect a rolling recruitment process. Resumes are reviewed as they are received until the position is filled.

#J-18808-Ljbffr