Medicare Customer Service Supervisor

A company is looking for a Customer Service Supervisor to oversee daily operations of the Medicare Call Center.

Key Responsibilities

Manage and support a team of call center representatives, providing coaching, training, and performance feedback

Ensure compliance with CMS requirements and maintain high-quality customer service standards

Analyze call center data to prepare performance reports and recommend process improvements

Required Qualifications

High School Diploma, GED, or equivalent

3 or more years of experience in customer service or related fields

1 or more years in a supervisory or lead role

Solid knowledge of Medicare guidelines and CMS compliance standards

Proficiency in call center and workforce management tools