Quality Assurance Manager at CCL Healthcare

Job Highlights

Work in a newly constructed, state-of-the-art production facility.

Who is CCL Healthcare?

CCL Healthcare, a division of CCL Label, is focused on producing secondary packaging within cGMP facilities. We pride ourselves in partnering globally with companies of all sizes and manufacturing our products locally to our partners. That is why we have 29 cGMP facilities worldwide and are growing. With over 65 years of printing experience, CCL Healthcare knows quality matters. That is why we have invested heavily into 100% Vision Inspection Systems and deployed the most rigorous Quality Assurance process in the industry. What does this mean for our partners? CCL Healthcare is dedicated to providing our partners with the lowest cost of ownership in the industry. Our products are designed to increase packaging line throughput, minimize the investment in equipment, and deliver the highest quality products on the market.

What do we do?

CCL Healthcare is the largest global manufacturer of high-quality pharmaceutical labels, literature, digital folding cartons and specialty packaging components that ensure complete compliance with FDA-mandated requirements.

Our product line includes:

• Folding Cartons
• Printed Literature
• Expanded Content Labels
• Inverted Hanging Labels
• RFID Labels
• Tamper Evident Labels
• Multi-ply Labels
• Pressure Sensitive Labels
• Smart Packaging

We make packaging solutions for:

• Pharmaceutical Rx
• Biotechnology
• Contract Pharmaceutical
• Generic Pharmaceutical
• Pharmaceutical OTC
• Medical Device
• Clinical
• Animal Health

Join the team at CCL Healthcare Sioux Falls

Now hiring for Quality Assurance Manager

What we offer

CCL offers an extensive benefits package that includes: vacation and paid personal off, health, dental and vision insurance, 401(k) match up to 8%, company-paid life insurance and disability insurance, employee assistance program, flexible spending account, and tuition reimbursement.

Location

1401 N. Terry Avenue, Sioux Falls, South Dakota 57107

Job Summary & Requirements

Job Summary:

Develops, implements, and coordinates the quality process to prevent or eliminate non-conformances in new or existing products and processes. Oversees the Quality Assurance department to ensure the production processes meet consistent standards. Duties include developing and implementing quality control tests, inspecting products at various stages, conducting audits, writing reports, maintaining certifications, documenting issues and driving corrective actions. Serve as a company representative. Carry out supervisory responsibilities in accordance with company's policies and applicable laws.

Supervisory Responsibilities:

• Direct Reports: 4-7 employees
• Effectively leading team to meet business goals
• Creating and managing team schedules
• Managing workflow of the department and delegating tasks
• Training of team members to ensure job duties are performed efficiently and effectively
• Setting goals for workers and ensuring compliance with the company goals and objectives
• Evaluating performance and providing feedback on an ongoing basis
• Resolving employee issues and disputes
• Prepare and enforce corrective actions
• Maintain plant standards to ensure BRC and cGMP requirements are met
• Enforcing compliance with company policies

Duties/Responsibilities:

• Collaborate with the upper management team to set quality benchmarks
• Create standards in accordance with industry standards and customer expectations
• Identify quality control processes to ensure criteria are met at all times
• Execute tests to check final product adherence to the company standards
• Supervise department personnel to ensure efficient use of time, materials and resources, establish department and individual goals, and coach to improve performance within the department.
• Provide process management to meet quality standards required by customers.
• Manage customer complaints and work with others to resolve for customer and CCL satisfaction.
• Maintain and expand all quality certification requirements.
• Manage and properly close out corrective action process to correct non-conformances or complaints.
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems, non-conformities and complaints
• Interview, assign, schedule, monitor, coach, counsel, appraise, review job contributions and discipline employees.
• Forecast staffing requirements based on scheduled jobs and manage staff levels and hours to meet or exceed operations labor budget expectations.
• Manage relationships with key personnel.
• Identify process improvement opportunities and implement necessary changes to positively impact production.
• Participate and support all local, state and federal inspections.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Required Skills/Abilities:

• Prior experience as a quality manager in a production processing environment
• In-depth understanding of industry quality standards and processes
• Strong analytical and problem-solving skills
• Strong leadership and management skills
• Ability to positively influence others
• Excellent communication and interpersonal skills
• Detail oriented and highly organized
• Skilled in time management and prioritization
• Excellent critical thinking skills
• Ability to make independent decisions
• Proficient in Microsoft Office Applications and other systems as required

Education and Experience:

• Bachelor’s degree in related field.
• Preferred 5-10 years industry experience and quality standards
• Minimum 5 years’ experience in supervising employees

Physical Requirements:

• Regularly use hands to finger, handle, or feel; reach with hands and arms.
• Regularly communicate in some manner either by speech/ hearing or through written communication.
• Frequently required to stand, walk and sit.
• Excellent visual discrimination for defect identification.
• Occasionally lift and/or move up to 50 pounds.
• Occasionally climb and balance; stoop, kneel, crouch or crawl.