Contact Center Agent I

The Contact Center Agent I will assume, but not be limited to, the following responsibilities :

• Answers member service calls in a professional and courteous manner.
• Provides information as requested on member's accounts or credit union products and services.
• Cross-sells credit union products and services to members as appropriate.
• Perform members' request and conduct account maintenance.
• Assists members through the online banking related questions, features including troubleshooting
• Performs telephone transfers, wire transfers, check orders, stop payments, address changes and opens new accounts.
• Process member requests in a timely manner.
• Assist members with any Debit / VISA related questions.

The successful candidate will possess the following education, knowledge and skillsets :

We provide competitive compensation and benefits package that includes :

EOE