Patient Communications Coordinator

QualDerm Partners

With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm we are united in our purpose : to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you!

Our mission is to educate communities and healthcare professionals about the importance of skin health; including skin cancer prevention, risk factors and how to achieve healthy skin through annual skin exams and dermatologic care.

We strive to provide the latest proven, proactive and comprehensive dermatologic care to populations in the expanding geographies we serve by making high-quality skin care timelier and more accessible all while creating a rewarding work environment for our providers and employees. Not only do we offer aggressive compensation and benefit packages, but we offer a culture that is unsurpassed!

Purpose

The successful applicant will be able to establish their own organizational system to ensure that our patient centered approach to care has been completed from start to finish. This will often include the initial contact with the patient via phone call and / or email inquiry. This job requires the ability to operate effectively with little supervision and the ability to manage multiple tasks at once without becoming overwhelmed.

Essential Duties And Responsibilities

• Manages all new patient inquiries for all online, website, and phone calls from both locations
• First point of contact for all surgical and non-surgical patients for both locations
• Answer new surgical patient questions and inform of pertinent information
• Pre-Qualify patients for surgical procedures and treatments
• Collect all insurance documents and information for new patients scheduled
• Confirm appointments and ensure all pertinent information has been collected
• Send patients appropriate links and information prior to appointments
• Oversee schedule and fill in any gaps or cancelations and reschedule appointments as needed
• Manage all medical records for both locations
• Communicates and works frequently with the Patient Coordinators as well as other team members
• Cover front desk as needed
• Collection of fees