Telehealth Coordinator I

The Telehealth Coordinator is responsible for addressing client, patient and / or provider inquiries via email, fax, telephonic, or written correspondence, ensuring adherence to contractual and state guidelines as well as client instructions. Telehealth Coordinator I agent will gather information from either the provider, injured worker, employer, or other related, relevant source and input information into the system in order to schedule appointments as necessary for treatment.

This is a remote role.

The work shifts for this role are as follows :

Monday to Friday : 2 : 00 PM - 10 : 30 PM ET

Saturday to Wednesday : 9 : 00 AM - 5 : 30 PM ET

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES :

• Review medical notes, treatment referrals, work status notes, etc., in order to verify all necessary referral orders were received.
• Appropriate data entry and verification of details in system for appropriate and timely order submission.
• Provide quality telephonic and email customer service including inbound and outbound messages.
• Receive and respond to daily emails and correspondence.
• Identify, analyze, and solve problems outside of standard processes.
• Ongoing internal training and learning to ensure updated knowledge of industry and product changes.
• Requires regular and consistent attendance.
• Additional duties as assigned.

KNOWLEDGE & SKILLS :

EDUCATION / EXPERIENCE :

PAY RANGE :

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors : federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range : $13.08 - $19.90 per hour

A list of our benefit offerings can be found on our CorVel website : CorVel Careers | Opportunities in Risk Management

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

ABOUT CORVEL

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w / Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.