Member Service Lead

Overview

Under the supervision of the Customer Service Director, the Member lead is to deliver excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the facility. This position is responsible for schedules, and fill in when needed.

Responsibilities

• Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Resolve member problems within policy guidelines.
• Ensure cash, checks and credit card transactions are performed in accordance with established. accounting procedures and enforces cash controls for accurate reporting and protection of funds.
• Identify problem areas affecting the Member Services area and bring them to the attention of the Membership Director.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Responsible for staff scheduling.
• Handle Y-Assist Applications
• Review any regular or expected data entry.
• Regularly monitors and orders office supplies.
• Directly supervises shift employees in the member services department. Assist in supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities includes scheduling, monitoring coverage, and training employees; planning, assigning, and directing work, addressing complaints and resolving problems.
• Meets regularly with the Membership Director, and other branch leads.
• Applies all YMCA procedures and policies for branch.
• Process EOD's in a timely manner.
• All other duties as assigned by your supervisor.

Qualifications

Benefits

Posted Salary Range

USD $20.00 - USD $23.00 / Hr.