Branch ManagerNewman Tractor LLC • Apopka, FL, US

Branch Manager

Newman Tractor LLC • Apopka, FL, US

30+ days ago

Job type

Full-time

Job description

Job Description

Description :

Guiding with Principles and Passion! Newman Tractor is a heavy equipment sales, rentals & parts dealership. We paired our dealership with used equipment and a wide array of attachments to serve the construction, utility, mining, energy, and agricultural industries. We continue to grow and have expanded to 5 locations across KY, FL, and OH, renting nationwide.

Newman Tractor is founded on strong principles that guide us, our employees, and our customers to always do what is right and pour into those we serve. We strive to be an employer of choice providing our employees with a trusting and nurturing work environment. Our aim is to hire humble & hungry individuals looking to grow in their career both personally & professionally. We believe in sharing our success not only with our employees but also with our greater community and invite you to learn more by applying to our open position!

The Apopka Branch Manager has a heightened responsibility for leading all aspects of service and parts operations at the branch level, including oversight of shop and field technicians. This hands-on leadership role combines the core duties of a Service Advisor, Parts Specialist, and Shop Foreman. The Apopka Branch Manager ensures superior customer service, efficient workflow, accurate parts support, and high-quality technician performance to support equipment uptime, profitability, and customer satisfaction. Responsibilities also include supporting sales, customers, branch growth, and company image.

Requirements :

Service Operations & Work Order Management

Serve as the main point of contact for customer service needs and internal repair coordination
Open, manage, and close work orders accurately and on time; ensure the Four C’s (Complaint, Cause, Correction, Coverage) are documented
Maintain real-time updates on work order status; update at 10 : 00 AM and 2 : 00 PM daily
Review and approve service quotes; communicate estimates and approvals with customers
Ensure timely communication at all key touchpoints (work order creation, quote, parts ordered, repair in progress, completion)

Technician Leadership

Manage daily assignments, performance, and scheduling of service technicians (shop and field)

Monitor labor efficiency, timecards, and productivity

Conduct daily toolbox talks and oversee job quality and safety

Assign and oversee quality control inspections on completed jobs

Parts Coordination & Support

Identify, source, and order parts required for work orders

Work with vendors and the internal parts department to manage special orders, backorders, and emergency needs

Ensure accurate parts quotes and tracking within work orders

Maintain accurate inventory levels and communicate part delays or substitutions

Shop Workflow & Customer Support

Coordinate job priority and technician dispatch to minimize downtime and meet repair deadlines

Maintain a clean, organized, and safe shop environment

Coordinate with Sales, Rental, and Parts for internal and external job priorities

Act as liaison between departments to ensure units are rent-ready or delivery-ready post-repair

Branch Management

Manages the branch growth with complete profit and loss responsibility

Ensure customer satisfaction by maximizing the uptime of customer equipment through exceptional customer care

Oversee and or participate with daily sales activity, meets with customers, evaluates branch performance reports, and consistently seeks more effective sales strategies through the marketing and promotion of Company products and services

Maintain and enhance Newman Tractor’s image

Meet with customers to discuss the Company's products and services

Assist with VP of Sales and Florida VP of Ops to set quarterly and annual sales goals for branch

Works with Branch team or operates in each individual position as needed (Product Support Representatives, Sales Representatives, Rental Coordinator, Service Manager, and Parts Manager)

Manage and facilitate building and yard maintenance to appropriate vendor

Monitor and manage equipment inventory for branch goals

Key Performance Indicators (KPIs) :

Work Order Closure : 90% closed within 48 hours of last labor

First Time Fix Rate (FTFR) : Target 85% or higher

Labor Recovery : Target 95% or higher

Technician Efficiency : 90% or higher billable time

Parts Fill Rate for Repairs : 95% or higher

Customer Communication Compliance : 100% at all service touchpoints

Qualifications :

5+ years of experience in a heavy equipment dealership or rental environment

Proven leadership experience in service or parts operations

Strong working knowledge of ERP systems, work order platforms, and parts systems (e.g., eEmphasis, CDK, or similar)

Effective leadership, communication, and organizational skills

Ability to work in a fast-paced, hands-on role while managing multiple priorities

Career history of sales and marketing experience with a successful sale record

Demonstrates detailed knowledge of Company's products and services

Possesses knowledge of competitor products and markets

Awareness of best sales practices and methods

Basic technical, operational, and maintenance needs of construction equipment

Ability to understand and analyzes business reporting, finance, and accounting

Strong motivational and leadership skills

Excellent interpersonal and customer service skills

Excellent communication skills

Proficiency with Microsoft Office- excel, Word and Outlook

Logistical experience is a plus

OSHA and MSHA experience is a plus

Benefits

80 hours of paid vacation (prorated in year of hire)

401k with up to 4% match of total compensation

HDHP & Co-pay medical plans with 80% of premium paid by employer for employee coverage (other coverages available)

Voluntary coverages offered for Dental, Vision, Voluntary Life, Accident & Critical Illness

Company provided STD, LTD, and Life Insurance

Yearly work boot allowance

Other benefits can be discussed with eligible applicants

Work Details

Paid Bi-weekly

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