Patient Access Representative

Patient Access Representative

Women's Care, founded in 1998, is a leading women's healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 100+ locations and over 400 OB / GYNs and specialists across the country, Women's Care provides comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal fetal medicine, laboratory services, and fertility.

The Patient Access Representative is the first face and voice of Women's Care and is a critical role for the practice. They are the first touchpoint that begins the patient experience, with customer service being at the forefront. The Patient Access Representative collects information for registration of new and / or incoming patients, confirms that we have up-to-date information to ensure a complete and accurate scheduling and billing encounter, and ensures our patient's experience with us is extraordinary.

Responsibilities include :

• Greeting all patients and visitors with a smile in a prompt and courteous manner.
• Obtaining and confirming patient demographics and updating patient profile, including proper patient identification according to the Women's Care patient identification policy.
• Collecting payment and / or assisting patient with billing concern while ensuring practices meet time of service collection expectations and goals.
• Scanning insurance card, ID, and other pertinent information into EMR system (HIPAA compliance, authorizations, medical records, etc.).
• Setting up payment plans for patients unable to pay balances per Women's Care Payment Plan policy.
• Having a full understanding of the financial policies and patient forms to be able to clearly answer any questions.
• Answering a high volume of incoming phone calls and responding to patient emails promptly while in accordance with the Women's Care Values.
• Confirming all unconfirmed appointments for the next business day.
• Monitoring the lobby frequently to ensure no one has been waiting too long and keeping patients informed if provider delays occur.
• Assisting patients who are having difficulty with online registration or completion of forms.
• Scheduling or rescheduling appointments.
• Acting as a back up to verify patient insurance information and determine possible patient payment responsibility.
• Verifying that all patients have had insurance eligibility and registration completed prior to being seen by the provider.
• Scheduling any follow up appointments upon patient check out.
• Ensuring all appointments in eCW are "checked out" at the end of each day or appropriately updated.
• Ensuring that the lobby and front area are always kept tidy and presentable, and cleaning the waiting room if necessary.
• Demonstrating and embodying the Women's Care mission and core values.
• Compliance with all HIPAA rules, regulations, and guidelines.
• Other duties as assigned.

Qualifications

Qualifications :

Preferred Skills :

Why Join Women's Care?

Women's Care has grown tremendously through the years and expects to accelerate its growth with plans to expand rapidly into new markets across the U.S. With the commitment of our employees, we remain true to our mission of 'Improving the Health of Women Every Day.' At Women's Care, we CARE about our patients, and we stand by our values.

Compassion & Empathy : Treating patients like valued friends and family

Accountability : Taking responsibility for our actions and behaviors

Respect : Acting respectfully in every interaction

Excellence & Quality : Providing the safest, highest quality of care