EHR Training Specialist

Job Description

Job Description

Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference!

Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay.

Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC’s Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown.

As an EHR Training Specialist, you will be responsible for developing training curricula and plans to ensure staff receive the initial and ongoing training needed to use Epic effectively, perform patient access workflows, and maintain competency on Epic functionality. This role will serve as the main point of contact for end users' Epic patient access training. It will require a coordinated and collaborative approach with multiple departments, including Patient Services, Revenue Cycle, Dental, and Primary Care. This position will supply backup support to the EHR Support Analyst team in end-user technical support as needed. Demonstrates PHC’s iCare Values in daily work. This is an onsite position located in Des Moines, IA.

What's Great About this Position?

Earn 4 weeks of PTO throughout your first year of employment and enjoy paid holidays as well.

Continue to develop your skills and grow your career through PHC’s training opportunities including : PHC University, Emerging Leaders, and medical and dental assistant training programs.

What You Will Do

• Develop Epic Patient Access structured onboarding orientation and training for new hires.
• Assess the Patient Access training needs by position and develop appropriate solutions.
• Audit Epic skills / knowledge by performing periodic evaluations and competency checks.
• Supply Epic Patient Access training to staff in a classroom setting and in an elbow support role in the clinics.
• Develop role-based training content using various software programs, tools, and applications. Design, develop, and maintain instructional materials.
• Identify patient access training needs and staff knowledge gaps in Epic functionality
• Organize and manage patient access superuser training
• Apply adult learning principles to deliver various Epic training programs that achieve all aspects of the learning process.
• Discern technical abilities and learning styles of class participants and adjust training delivery to accommodate all learners.
• Conduct post-class follow-up with students and / or leadership to assess the effectiveness of Epic training, making necessary changes when identified.
• Collaborate with clinic leaders on standardized Epic workflow creation and training.
• Serve as a resource for the ongoing development and training of staff.

Qualifications You Need to Bring

Required :

Preferred :

We Take Care of Our People

Your experience and skills determine your base pay. The hiring range for this position is typically $18.65 - $23.32 per hour. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $27.98 per hour. PHC also offers a comprehensive benefits package, including :

Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays

License / certification fee reimbursement

Paid time off for continuing education & continuing education reimbursement

Tuition reimbursement program

401k with company match

Medical insurance - PHC Pays, on average, 80% of medical premiums for all plan types (employee, employee + family, etc.)

Dental insurance

Vision insurance

Life & disability insurance

Flexible spending & health savings accounts

Supplemental accident & critical illness insurance

Discounts on pet insurance

Visit https : / / phciowa.org / careers for a summary of PHC’s benefits.

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EMR Trainer, EHR Trainer, Front Desk Trainer, Training Specialist, Training Coordinator, Training Assistant

Monday - Friday, 8am - 5pm

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