Talent.com
IT Resource Coordinator
IT Resource CoordinatorRehmann • Ann Arbor, Michigan
IT Resource Coordinator

IT Resource Coordinator

Rehmann • Ann Arbor, Michigan
30+ days ago
Job type
  • Full-time
Job description
Your passion. Your purpose. If you’re here, you’re looking for something more. More opportunity, more impact, more purpose. At Rehmann, each and every one of our associates plays a pivotal role in the Firm’s success. When you join our team, you can count on exceptional support, encouragement, and guidance from your colleagues and from leadership.No matter where you want to go in your career, Rehmann can help you get there. Whether you’re in the early stages of your professional journey or you’re further down your path, we’re focused on helping you achieve your goals – whatever they may be. When you join Rehmann, you are part of a culture that Puts People First and aims to help everyone reach their fullest potential. Let us show you all the ways we can Empower Your Purpose.We are currently seeking a Resource Coordinator who will be responsible for serving as the first point of contact for all clients interacting with our engineering teams though incoming service requests. This includes ticketing and triaging of priority-based client issues, clarifying issue details, assigning service tickets, and coordinating the required service delivery schedules of multiple engineers. This position ensures that as RTS dynamically pursues business growth and success, we are doing so in such a way that consistently maintains and grows our level of excellence in the customer service we provide. How You’ll Make an Impact:
  • Documentation: Ensure that incoming tickets contain the information needed to properly assign to an engineer and for the engineer to understand what work is needed. Verify that issue resolution is documented and communicated with the client
  • Dispatch: Coordinate appropriate engineering resources to work client issues and ensure proper service delivery and adherence to service level agreements (SLAs)
  • Resourcing: Engage with and schedule appropriate resources (including third-party companies) to work client tickets and projects. Assign tickets and tasks to resources. Ensure that all involved understand what is expected from them during ticket handoff
  • Coordination: Creatively address, document, and manage deviations from the initial ticket or project plan and coordinate changes with the client
  • Customer Service: Take necessary steps to remedy any less-than excellent service problems or outcome when involved in a ticket or project
  • Organization : Demonstrate a high level of organization, efficiently handling a variety of tasks and responsibilities while maintaining a high standard of quality
  • Flexibility : Exhibit the ability to adapt quickly to new topics, technology, and processes to address emerging needs and opportunities for our clients. Work schedule may require conformity to client needs and outcomes
Your Desired Skills, Experiences and Values:
  • Education: Associate degree or higher preferred
  • Certifications: ITIL Foundation certification is desirable
  • Experience: 3+ years of resource coordination, scheduling, dispatch, and/or logistics experience required. Experience working in an IT-related environment desired
  • Experience working in a priority-based dispatch model preferredProven ability to coordinate multiple tasks and people simultaneously, ensuring good communication and client satisfaction throughoutEmpathy and the ability to connect with clients and to provide appropriate and suitable answers to during various stages of the service delivery processExcellent communication skills, both written and verbal. Ability to speak and write about technical issues for both technical and non-technical audiencesAbility to build relationships and ask questions that elicit positive responses. The ability to engage with people and have meaningful discussionsDemonstrated ability to set and meet goals, assess resource needs, develop schedules, and monitor and communicate status and next stepsSome familiarity with IT infrastructure, networks, and systems engineering concepts is a plusAbility to work independently and as part of a team, with a strong sense of accountability and ownershipFlexibility and adaptability to changing priorities and requirements, with the ability to think on your feet and make sound decisions under pressureStrong problem-solving skills, with the ability to analyze complex situations and develop creative solutionsAdvanced time management skills with a proven ability to meet deadlinesAbility to work well under pressureWillingness to travel (98% local/state, nationally 2x per year average)Able and willing to coach and train others.Sense of humor!
Create a job alert for this search

IT Resource Coordinator • Ann Arbor, Michigan

Similar jobs

Head IT & Information Systems

Bryllan LLCBrighton, MI, United States
Full-time

Job Title: Head IT & Information Systems.IT operations, regulated computer systems, and site‑level digital infrastructure in support of clinical‑stage operations and future commercialization.This r...Show more

 • Promoted

Transportation Office Coordinator

Washtenaw Intermediate School DistrictAnn Arbor, MI, United States
Full-time

Transportation/Office Coordinator - Transportation.Position Title: Officer Coordinator.Reports to: Transportation Director and/or designee.Hourly Rate: Unknown (commensurate with experience).Ypsila...Show more

 • Promoted

Crew Resource Coordinator

Kalitta Air LLCYpsilanti, MI, United States
Full-time

Crew Resource Coordinator - Entry Level.Responsible for preserving the current integrity of all the crew member's schedules by reacting to unforeseen circumstances while remaining in compliance wit...Show more

 • Promoted

Director, Digital Workplace Services (IT Infrastructure)

ConexessAnn Arbor, MI, United States
Full-time

Director, Digital Workplace Service (IT Infrastructure).We are seeking an experienced Director of Digital Workplace Services to lead the strategy, delivery, and operations of modern workplace techn...Show more

 • Promoted

IT Manager/Business Liaison

CACI InternationalSuperior Twp, MI, United States
Full-time

Job Title: IT Manager/Business Liaison.Job Category: Information Technology.Minimum Clearance Required to Start: None.Percentage of Travel Required: None.As the IT leader for a major business unit ...Show more

 • Promoted

Field Team Member - T2

Sector 7 LLCWixom, MI, United States
Full-time

Sector 7 is looking for a qualified remote and on-site IT Technician that is the Tier 2 support resource for remote and onsite projects.We're looking for someone with basic and intermediate knowled...Show more

 • Promoted

Team Coordinator

Dunham'sFenton, MI, United States
Full-time

Dunham's Sports - - Responsibilities: Provide excellent customer service is primary responsibility.Store opening and closing responsibilities.Merchandising, operational, and administrative function...Show more

 • Promoted

Requisition Centralized Service Coordinator

GENERAL RV CENTERWixom, MI, United States
Full-time

The success of General RV Center is rooted in our exceptional team, which has been growing since 1962.Our sustained growth has been fueled by our family values and passion for the RV lifestyle.Toda...Show more

 • Promoted

Recruiters/Coordinators

masonbluesecurityAnn Arbor, MI, United States
Full-time

MasonBlue Security is a global certified Cyber Security and Risk management company, based in Ann Arbor, MI, USA, that provides clients with a comprehensive suite of cybersecurity solutions, specia...Show more

 • Promoted • New!

HR Coordinator

TekwissenAnn Arbor, MI, United States
Full-time

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.We are passionate about bridging the gap be...Show more

 • Promoted

IT Administrator

Detroit Manufacturing Systems LLCWixom, MI, United States
Full-time

To provide in person, hands on technical support to users and assist in maintaining the organization's IT infrastructure.This role offers growth opportunities within the IT Department, ideal for so...Show more

 • Promoted

Digital Marketing Coordinator

BELFOR Franchise GroupAnn Arbor, MI, United States
Full-time

The primary objective of the Digital Marketing Specialist is to support new and existing BELFOR Franchise Group franchisees in local marketing efforts to improve their online presence, attract cust...Show more

 • Promoted

IT Professional

US NavyYpsilanti, MI, United States
Full-time

Job Title : Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted - Both Overview Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specia...Show more

 • Promoted

IT Systems Analyst II

Wacker ChemicalAnn Arbor, MI, United States
Permanent

Do you want to take responsibility and make a difference with your work? With your expertise, we can achieve great goals together.As one of the world's most research-intensive chemical companies, w...Show more

 • Promoted

IT Support Specialist

Talis GroupSaline, MI, United States
Full-time

Talis Group's client is a national manufacturing leader for over 100 years and still growing.This role will ensure reliable network, server, and end-user operations in fast-paced office, manufactur...Show more

 • Promoted

On-Call IT Field Technician - Detroit-Warren-Dearborn, MI

Geeks on SiteYpsilanti, MI, United States
Full-time

On-Call IT Field Technician – PC, Mac, Printer & Scanner Support.Cities (Local, Onsite Support).Flexible – You accept jobs based on your availability.You’ll join our technician network and receive ...Show more

 • Promoted

Customer Service Coordinator

Trillium StaffingWixom, MI, United States
Permanent

Trillium Staffing is now seeking a Customer Service Coordinator in Wixom, MI!.The Customer Service Coordinator serves as a key link between customers, sales, and operations.This role manages orders...Show more

 • Promoted

Sales Coordinator

Sun CommunitiesAnn Arbor, MI, United States
Full-time

The Sales Coordinator handles the routine sales office work and administrative responsibilities of the community.Greets and establishes rapport with guests, current and prospective residents.Provid...Show more