Talent.com
No longer accepting applications
Senior Full Stack AI PLG Engineer (Boston)

Senior Full Stack AI PLG Engineer (Boston)

Thought IndustriesBoston, MA, US
1 day ago
Job type
  • Full-time
Job description

Overview

Thought Industries powers the business of value with our industry-leading Learning Platform and AI-driven innovations. Founded in 2013, we believe customer learning should be modern, intuitive, engaging, and scalable. Our award-winning learning platform delivers personalized learning and measurable impact for global enterprises—and now, with our new Customer Value Realization AI Agents, we help organizations automate content creation, personalize experiences, and drive real-time customer value.

A Senior / Lead AI PLG Engineer is a hands-on engineering role focused on architecting and operating the automated systems that power a product-led growth (PLG) motion. This role blends deep full‑stack expertise with modern AI capabilities to design reliable, event-driven pipelines across our Next.js / TypeScript application and the go-to-market stack (PostHog, Salesforce, HubSpot, Google Analytics, and more). You will build the workflows that collect product usage signals, enrich and route customer data, and automate lifecycle communications—turning raw events and feedback into timely actions for self-serve users and revenue teams. You will partner closely with product, growth, and sales to translate PLG goals into robust, observable automation that accelerates activation, retention, and expansion.

This is a full-time position based in our Boston office, with a requirement to work onsite at least three (3) days per week as part of our hybrid work model. This role reports to the Director of Engineering.

Responsibilities

  • Architect end-to-end automations for PLG workflows—activation, expansion, and retention—spanning data collection, enrichment, routing, and messaging.
  • Design reliable event pipelines across the Next.js app, PostHog, Google Analytics (GA4), Salesforce, HubSpot, and internal services with clear data contracts and versioned schemas.
  • Build and operate job orchestration using Inngest for webhooks, scheduled jobs, and multi-step workflows with strong guarantees (idempotency, retries, backoff, deduplication).
  • Leverage AI tools (Cursor, Claude, etc.) to achieve 10x development productivity across the full stack.
  • Implement bi-directional syncs between product usage data and CRM / marketing systems (account / user mapping, lead / contact enrichment, lifecycle stage updates, campaign attribution).
  • Engineer AI-powered automations to classify intent, summarize product feedback, score accounts, and generate personalized follow-ups across email / chat channels.
  • Establish and maintain PLG event taxonomy, naming conventions, and governance to ensure analytics consistency across clients, back end, and third-party tools.
  • Create health checks, SLAs, and on-call playbooks for automation reliability; add structured observability (traces, metrics, logs) and alerting for critical workflows.
  • Build lead and account routing rules that leverage product usage signals, ICP fit, and engagement to automatically prioritize outreach.
  • Implement lifecycle messaging automations (onboarding, activation nudges, re-engagement) with guardrails to prevent noise and protect sender reputation.
  • Partner with product and growth to design A / B tests and experiments; instrument funnels and cohorts to quantify impact on PLG KPIs.
  • Own the experimentation platform and A / B testing framework : feature flags, assignment and exposure logic, guardrails, and standardized analysis / reporting.
  • Ensure data quality via validation, reconciliation, and schema evolution strategies; create dashboards for pipeline health and data freshness.
  • Optimize serverless functions on Vercel for webhook handling and real-time automations; reduce cold starts and control cost at scale.
  • Enforce compliance and security best practices for customer data moving across systems (PII handling, audit trails, access controls).
  • Document architecture, data flows, and runbooks; mentor engineers on building resilient, AI-enabled automations.

Qualifications

  • 8+ years of professional experience building production systems with modern TypeScript / JavaScript.
  • 2+ years designing and operating job orchestration and event-driven workflows (Inngest, Temporal, Airflow, Bull, or similar).
  • Proven experience automating PLG motions across analytics, CRM, and marketing tools (PostHog, Salesforce, HubSpot, GA4; Segment / RudderStack a plus).
  • Strong background in event taxonomy design, data contracts, schema versioning, and governance for analytics / automation.
  • Expertise with webhook processing at scale including idempotency, retries, deduplication, and rate limit handling.
  • Hands-on experience building bi-directional integrations and reverse ETL-style data syncs between product databases and GTM systems.
  • Proficiency with AI-assisted workflows : prompt engineering for classification / summarization, routing, prioritization, and personalization.
  • Production experience with Next.js, React, and TypeScript in serverless environments (Vercel) and streaming / server components.
  • Solid data engineering fundamentals : ETL design, PostgreSQL performance, and ORMs (Drizzle, Prisma) with an emphasis on correctness and efficiency.
  • Familiarity with growth analytics patterns : funnel instrumentation, cohorting, event modeling, and experiment analysis.
  • Hands-on experience running statistically sound A / B / n tests and holdouts (power analysis, sample sizing, sequential testing considerations, and avoiding peeking bias).
  • Strong observability mindset : metrics, tracing, structured logging, SLOs / SLIs, and practical incident response.
  • Security and privacy awareness for customer data flows (PII minimization, encryption, RBAC, audit logs).
  • Excellent written and verbal communication for cross-functional collaboration and clear documentation.
  • Self-directed, outcomes-oriented, and comfortable evaluating and adopting new AI / automation tools.
  • Bonus : Segment / RudderStack, dbt, or reverse ETL platforms (Hightouch, Census) experience.
  • Bonus : Lead and account scoring systems using product telemetry and enrichment data.
  • Bonus : PostHog pipelines, custom ingestion, or plugin development.
  • Bonus : Marketing automation tools and messaging platforms (email, in-app, chat) with deliverability best practices.
  • Bonus : Experience building internal tooling for GTM teams (playbooks, routing consoles, data quality dashboards).
  • Bonus : Background in PLG operations, revenue operations, or growth engineering.
  • Additional Information

    All your information will be kept confidential according to EEO guidelines.

    Thought Industries does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at Thought Industries are based on merit, qualifications, and abilities.

    #J-18808-Ljbffr

    Create a job alert for this search

    Senior Engineer Ai • Boston, MA, US

    Related jobs
    • Promoted
    Conversational AI Engineer

    Conversational AI Engineer

    VirtualVocationsLowell, Massachusetts, United States
    Full-time
    A company is looking for a Conversational AI Frontend Engineer.Key Responsibilities Develop and maintain conversational bots and virtual agents using various platforms Design and implement user ...Show moreLast updated: 1 day ago
    • Promoted
    Senior Full-Stack Software Engineer

    Senior Full-Stack Software Engineer

    VirtualVocationsLowell, Massachusetts, United States
    Full-time
    A company is looking for a Senior Full-Stack Software Engineer (React / Elixir).Key Responsibilities Design and implement robust full-stack features using React (frontend) and Elixir (backend) Col...Show moreLast updated: 30+ days ago
    • Promoted
    Senior AI Engineer

    Senior AI Engineer

    VirtualVocationsDorchester, Massachusetts, United States
    Full-time
    A company is looking for a Senior AI Engineer.Key Responsibilities Design, build, and own LLM-powered services and orchestration for reliable, low-latency experiences Develop prompts, retrieval ...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Full-Stack Engineer

    Senior Full-Stack Engineer

    VirtualVocationsDorchester, Massachusetts, United States
    Full-time
    A company is looking for a Senior Full-Stack Engineer, Front-end (RIA).Key Responsibilities Write high-quality, scalable, and efficient code for financial applications Mentor junior developers a...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Lead AI Engineer (AI Foundations, LLM Core)

    Senior Lead AI Engineer (AI Foundations, LLM Core)

    Capital OneCAMBRIDGE, Massachusetts, United States
    Full-time +1
    Senior Lead AI Engineer (AI Foundations, LLM Core).At Capital One, we are creating responsible and reliable AI systems, changing banking for good. For years, Capital One has been an industry leader ...Show moreLast updated: 1 day ago
    • Promoted
    Senior AI Engineer

    Senior AI Engineer

    Softworld IncBoston, MA, US
    Full-time
    Job Title : Senior AI Engineer Job Location : Boston MA 02110 Onsite Requirements : Python GenAI tools LLMs Job Description : Responsibilities : Contribute to accurate, unambiguous technical design spec...Show moreLast updated: 23 hours ago
    • Promoted
    Senior Fullstack Engineer

    Senior Fullstack Engineer

    VirtualVocationsLowell, Massachusetts, United States
    Full-time
    Fullstack Engineer II, Assessments.Key Responsibilities Integrate learning science into products for identifying and addressing learning gaps Build tools for teachers to effectively use the plat...Show moreLast updated: 30+ days ago
    • Promoted
    Senior ML Engineer

    Senior ML Engineer

    VirtualVocationsLowell, Massachusetts, United States
    Full-time
    A company is looking for a Senior / Staff ML Engineer to enhance their AI capabilities for residential construction.Key Responsibilities Shape the vision for AI / ML integration into products and ope...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    AI Backend Engineer

    AI Backend Engineer

    VirtualVocationsLowell, Massachusetts, United States
    Full-time
    A company is looking for a Gen AI Backend Engineer to design orchestration pipelines and manage data workflows for multi-agent LLM applications. Key Responsibilities Design and implement backend s...Show moreLast updated: 10 hours ago
    • Promoted
    Senior AI Model Engineer

    Senior AI Model Engineer

    VirtualVocationsDorchester, Massachusetts, United States
    Full-time
    A company is looking for a Senior AI Research Engineer, Model Inference (100% Remote).Key Responsibilities Implement and optimize custom inference and fine-tuning kernels for language models acro...Show moreLast updated: 17 days ago
    • Promoted
    Senior Full Stack Engineer

    Senior Full Stack Engineer

    VirtualVocationsLowell, Massachusetts, United States
    Full-time
    A company is looking for a Senior Full Stack Engineer to design, develop, and implement complex enterprise software solutions. Key Responsibilities Define complex technical specifications for deve...Show moreLast updated: 30+ days ago
    • Promoted
    Sr Full-Stack Engineer

    Sr Full-Stack Engineer

    Fresenius Kabi USA, LLCNorth Andover, MA, United States
    Full-time
    Highly experienced engineering position, under minimal or no direct supervision guides the designing, building and maintaining software used in medical devices and engineering projects related to m...Show moreLast updated: 30+ days ago
    • Promoted
    Senior AI / ML Engineer

    Senior AI / ML Engineer

    VirtualVocationsDorchester, Massachusetts, United States
    Full-time
    A company is looking for a Senior AI / ML Engineer specializing in Generative AI to develop and implement advanced AI solutions. Key Responsibilities Implement and optimize AI orchestration framewor...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Full Stack Engineer

    Senior Full Stack Engineer

    RaftHanscom Air Force Base, MA, United States
    Full-time
    All of the programs we support require.All work must be conducted within the continental U.Distributed Data Systems, Platforms at Scale, and Complex Application Development, with headquarters in Mc...Show moreLast updated: 8 days ago
    • Promoted
    Senior Lead AI Engineer (LLM Customization and Finetuning)

    Senior Lead AI Engineer (LLM Customization and Finetuning)

    Capital OneCAMBRIDGE, Massachusetts, United States
    Full-time +1
    Senior Lead AI Engineer (LLM Customization and Finetuning).At Capital One, we are creating responsible and reliable AI systems, changing banking for good. For years, Capital One has been an industry...Show moreLast updated: 30+ days ago
    • Promoted
    Senior AI Engineer (LLM Core)

    Senior AI Engineer (LLM Core)

    Capital OneCAMBRIDGE, Massachusetts, United States
    Full-time +1
    At Capital One, we are creating responsible and reliable AI systems, changing banking for good.For years, Capital One has been an industry leader in using machine learning to create real-time, pers...Show moreLast updated: 30+ days ago
    • Promoted
    Lead AI Engineer (Gen AI Platform Services, Python, Kubernetes)

    Lead AI Engineer (Gen AI Platform Services, Python, Kubernetes)

    Capital OneCAMBRIDGE, Massachusetts, United States
    Full-time +1
    Lead AI Engineer (Gen AI Platform Services, Python, Kubernetes).At Capital One, we are creating responsible and reliable AI systems, changing banking for good. For years, Capital One has been an ind...Show moreLast updated: 26 days ago
    • Promoted
    Senior Forward Deployed Engineer

    Senior Forward Deployed Engineer

    VirtualVocationsDorchester, Massachusetts, United States
    Full-time
    A company is looking for a Senior Forward Deployed Engineer, AI (Remote).Key Responsibilities Lead the design, development, and deployment of AI / ML-powered solutions tailored to customer needs A...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Lead - Full-Stack Development

    Technical Lead - Full-Stack Development

    VirtualVocationsDorchester, Massachusetts, United States
    Full-time
    A company is looking for a Technical Lead - Full-Stack Development & AI.Key Responsibilities Design and implement scalable full-stack architectures and lead the technical roadmap for generative A...Show moreLast updated: 2 days ago
    • Promoted
    Senior AI Integration Engineer

    Senior AI Integration Engineer

    VirtualVocationsLowell, Massachusetts, United States
    Full-time
    A company is looking for a Senior Specialist - AI & Integra Engineer.Key Responsibilities Drive the technical architecture and implementation of core AI and Integra platforms Lead complex engine...Show moreLast updated: 24 days ago