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Director of Employee Relations
Director of Employee RelationsLifetime Assistance Incorporated • Rochester, NY, US
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Director of Employee Relations

Director of Employee Relations

Lifetime Assistance Incorporated • Rochester, NY, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Lifetime Assistance – Director of Employee Relations

Make an Impact. Create Joy. Shape the Future.

At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own.

Position Overview

Job Title : Director of Employee Relations

Location : Rochester, NY – Potential for Hybrid Flexibility

Department : Human Resources

Reports To : Chief Human Resources Officer (CHRO)

Employment Type : Full-Time, Days

Starting Wage : $100,000–$120,000 annually

Why You Should Work for Lifetime Assistance

  • No-Premium Health Insurance : Access comprehensive healthcare without added cost.
  • Education Support : Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships.
  • Paid Training & Coaching : Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training.
  • Career Growth : Clear pathways to advancement, leadership training, and coaching support.
  • Work-Life Harmony : Generous paid time off and supportive scheduling.
  • Join a Caring Culture : Be part of a compassionate, mission-driven team that values every person — both those we support and our employees alike.

Your Core Responsibilities

  • Lead the development and execution of a comprehensive employee relations strategy aligned with our mission and values.
  • Serve as the primary advisor on complex employee relations matters, including investigations, grievances, and conflict resolution.
  • Oversee and conduct impartial investigations, ensuring fairness, confidentiality, and legal compliance.
  • Provide coaching and mentorship to HR staff, including an HR Specialist and HR Receptionist.
  • Ensure compliance with federal, state, and local employment laws, including NYS labor laws and OPWDD regulations.
  • Review and update policies, procedures, and the employee handbook.
  • Deliver training to managers on performance documentation, compliance, and employee relations best practices.
  • Collaborate with HR peers in talent acquisition, benefits, and learning & development to ensure cohesive practices.
  • Manage the Unemployment Insurance claim process and analyze trends to reduce future claims.

    • What You Bring

  • Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
  • 10+ years of progressive HR experience, with at least 5 years in employee relations.
  • 5+ years of experience managing direct reports and leading HR professionals.
  • Strong knowledge of employment law and compliance, especially in NYS.
  • Exceptional interpersonal, communication, and conflict resolution skills.
  • Strategic thinking, sound judgment, and high integrity.
  • Proficiency in HRIS systems (UKG preferred) and Microsoft Office Suite.
  • Experience in nonprofit or human services settings is a plus.

    • Our Mission & Culture

  • Mission-Driven Work : Empowering individuals to live with independence and purpose—here, your work truly matters.
  • Inclusive & Supportive : A workplace built on respect, dignity, and a shared vision of inclusion.
  • Community Impact : Join efforts that reflect Lifetime Assistance’s dedication to community partnerships and enhanced quality of life for all.

    • Are You Ready to Begin?

    If you’re a compassionate leader ready to take the next step in your human services career, apply today and join us in building lives of independence—one person at a time.

    Equal Opportunity Employer

    Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics.

    “I am part of something bigger… Being a Lifetime Assistance employee means everything to me.”

    — Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us

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    Director Of Employee • Rochester, NY, US