Position : Student Success Coach
Department : Student Affairs
Reports to : Director of Student Affairs and the TRIO Program
Job Status : Full-Time
Primary Responsibilities : The Student Affairs Academic Support Coach position is designed to ensure that all students progress successfully from enrollment to graduation. This position requires availability for evenings and weekends as needed, including occasional events and meetings.
Required Skills :
Must have strong written and oral communication skills
List helpful qualities / skills :
A successful candidate will :
- Work well within a cross-functional team
- Take direction, constructive criticism and feedback well
- Adapt to a changing environment well
- Thrive in and be willing to foster a collaborative culture
- Be detail oriented
- Possess excellent interpersonal skills, including excellent written and oral communication
- Have high cultural competency and emotional intelligence
- Have a willingness to learn and implement new methods and strategies
Required and Preferred Educational and Experience Qualifications :
Bachelor's degree; Two years direct experience with students in a post-secondary education institution.
Primary Responsibilities :
Meet with referred students, and work with them to assess current situations, supports, needs, and areas for concern.Act as a liaison with Career Services, Counseling, Financial Aid, Student Affairs, and other student facing departments for program students.Work with students enrolled in college courses to provide academic support and assistance, including program planning, tutoring, information giving and assistance completing forms.Prepare and submit reports to relevant stakeholders.Alert the Director of all incidents, particularly those related to Student DisciplinePersonal Coaching (relationship issues, homelessness, abuse, grief)Help mediate / resolve conflicts that arise between students.Attend weekly staff meetingsMaintain current and accurate records of coaching sessions in information management system.Troubleshoot and resolve attendance, registration, and financial aid problems with other departments as needed.Assist students with retrieving their Student Portal / Network Credentials, class location, instructor, and administrator contacts.Conduct new student orientation sessions.Additional Duties :
Assist with the assessment of Scholarship and Hardship Applications for referred students.Perform other related duties as necessary and as assigned.Salary Range
$50,000 plus benefits
Fully Remote, Fully In-Person, Hybrid?
Minimum 3 days / week in office