Program Registrar

Job Description

Job Description

About Mass Audubon

Mass Audubon is the largest nature-based conservation organization in New England. Founded in 1896 by two women who fought for the protection of birds, Mass Audubon carries on their legacy by focusing on the greatest challenges facing the environment today : the loss of biodiversity, inequitable access to nature, and climate change. With the help of our 160,000 members and supporters, we protect wildlife, conserve and restore resilient land, advocate for impactful environmental policies, offer nationally recognized education programs for adults and children, and provide endless opportunities to experience the outdoors at our wildlife sanctuaries. Explore, find inspiration, and take action at massaudubon.org.

About This Position

Mass Audubon seeks a Program Registrar to join our statewide Registration Team, supporting a smooth, welcoming, and professional registration experience for program participants and families. This position provides frontline customer service, processes registrations, manages participant records, and ensures all required forms and documentation are complete.

Program Registrars may be assigned to a specific program area such as Camps, Preschools, Youth & Family Programs, or Adult Education or support registration for a geographic region. Exact work location is flexible.

Internal candidates will be strongly considered for this role.

Application Instructions

Please submit a resume, cover letter, and three references with your ADP application.

Responsibilities

Registration & Customer Service

• Process registrations for assigned lines of business and / or geographic areas
• Serve as a primary contact for families, caregivers, and participants, answering questions about program details, logistics, arrival times, safety procedures, and accommodations
• Manage participant waitlists, follow up with families as needed, and communicate changes or updates clearly and promptly
• Ensure that all required forms and documentation are submitted, accurate, and up to date before program start
• Escalate complex issues, complaints, or concerns to the Program Registrar Team Lead or program managers as appropriate

Systems & Data Management

Collaboration & Communication

Qualifications

At Mass Audubon, our highest priority is finding the best candidate for the job. Research has shown that people of color and women are less likely to apply for jobs if they don’t believe they meet every one of the qualifications described in a job description. We encourage you to apply, even if you don't believe you meet every one of our described qualifications or you have a less traditional background. We are looking for applicants with the following qualifications :

Compensation, Benefits and Perks

This position’s pay range is $21.25-$23.00 per hour; actual salary will reflect level of experience and qualifications relative to position requirements.

Benefits eligible staff at Mass Audubon may elect to enroll in medical, dental, and vision plans. Mass Audubon also offers disability and life insurance plans, a retirement plan, and Flexible Spending Account options. Mass Audubon employment also includes access to an Employee Assistance Program (EAP) through and the Reciprocity Agreement through the Consortium of Non-Profit Arts / Cultural / Environmental Organizations of New England. Mass Audubon employees enjoy 13 paid holidays (holidays may shift annually due to where days fall within calendar).

Work Schedule

This is a full-time position, 40 hours per week. Regular office hours with some flexibility during peak registration times.

Other Requirements

Employees must successfully complete a CORI and SORI Background Check and a Motor Vehicle Record (if applicable) is required.

Mass Audubon’s Commitment to Diversity, Equity, Inclusion, & Justice

Mass Audubon embraces diversity and equal opportunity in a serious way. We are dedicated to forming a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. People of color are strongly encouraged to apply.

Mass Audubon’s mission is to “protect the nature of Massachusetts for people and for wildlife” by building a strong coalition of employees, volunteers, and community members. We recognize that the environmental movement and field of conservation have been affected by societal systems that have limited opportunity and access for many people. As a result, Mass Audubon is committed to creating an inclusive environment for all employees and applicants. We are engaged in an ongoing process of organizational assessment and change, designed to remove barriers and create a workplace where all forms of diversity are recognized and valued.

Equal Employment Opportunity Statement

Mass Audubon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. Mass Audubon prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.