Major Accounts Coordinator

Job Description

Job Description

We’re seeking an enthusiastic, self-motivated professional to join our team as a Major Accounts Coordinator . In this role, you will oversee the daily operations and support Nixon’s strategic national accounts. Your primary focus will be to deliver outstanding customer service by providing timely updates, maintaining clear communication, and resolving issues efficiently. Additionally, you will manage the submission of customer orders while ensuring alignment with client expectations to foster long-term satisfaction and trust.

Your role will be crucial in ensuring Nixon provides top-notch services and exceptional customer experience, fostering business growth and retention. We’re looking for someone who is detail orientated and has strong organizational skills. The ideal candidate will work well across teams, is willing to learn and grow and exercises good judgement.

What you’ll be doing :

• Primary point of contact for key accounts and internal stakeholders including project management, sales, operations, and logistics.
• Proactively communicates to arrange, track, and coordinate service activities.
• Manage work orders in internal accounting systems (GP) and external eSystems.
• Update communications records in CRM, e-mail chains, and other forms as directed.
• Tracks and assesses service team’s status and quality of work performed.
• Collects, reviews and processes documentation, including Field Service Reports (FSR’s), subcontractor time, expenses, parts requests, and Request for Quotes (RFQ).
• Processes job quotes to and from key customers.
• Complete the invoice process and ensure costs are posted by corresponding service departments.
• Receive after-hour phone calls as required and implement any emergency service requests.
• Maintains and utilizes internal systems used to track schedules, performance, issues, and other pertinent information.
• Maintains written procedures and policies related to major accounts.

What we’re looking for :

What’s in it for you?