Catering Sales Manager - Waldorf Astoria Beverly Hills

Catering Sales Manager

As a leading hotel in the luxury market, Waldorf Astoria Beverly Hills is looking for a Catering Sales Manager to join the Catering and Events Team at this beautiful property. This Forbes 5-Star, AAA 5-Diamond hotel has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets. This includes an elevated Mediterranean restaurant, a rooftop restaurant, lobby lounge, and in-room dining. As Catering Sales Manager, your role will encompass the strategic development of targeted market segments, including initiating and cultivating new client relationships. You will lead the negotiation process through compelling proposals and contract finalization to secure business opportunities. Design innovative menus and event concepts that enhance guest experiences while driving revenue growth. Maintain and nurture existing corporate and social accounts, ensuring long-term partnerships. Collaborate across internal teams to deliver seamless, high-quality service throughout all phases of the event lifecyclepre-event, execution, and post-event follow-up. Coordinate event logistics, communicating requirements clearly to relevant departments and team members. Act as the primary point of contact for clients, ensuring their expectations are met and exceeded from initial planning to final execution. Specifically, your essential functions will be to perform the following tasks to the highest standards : organize, plan and prioritize your duties by developing plans and goals; timely communication to internal and external clients via telephone, email, written documents or in person; create and maintain relationships with clients to set and meet client expectations and deliver on those expectations; demonstrate knowledge of job systems, products, systems, and processes; resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts; selling and influencing both internal and external clients; make decisions and solve problems by analyzing and evaluating the issues and determine the best solution; ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed; participate in customer site inspections and assist with the sales process as necessary; other duties as necessary based on business needs. Regular attendance. What are we looking for? Minimum years of experience : one (1) year Hospitality related experience at manager level. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions : knowledge of the hotel property management systems (Delphi.fdc); relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE). Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values : Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes : Quality, Productivity, Dependability, Customer Focus, Adaptability. Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as : Access to pay when you need it through DailyPay, Medical Insurance Coverage for you and your family, Mental health resources including Employee Assistance Program, Best-in-Class Paid Time Off (PTO), Go Hilton travel program : 100 nights of discounted travel, Parental leave to support new parents, Debt-Free Education : Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including : college degrees and professional certifications, 401K plan and company match to help save for your retirement, Hilton Shares : Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount, Career growth and development, Team Member Resource Groups, Recognition and rewards programs. The annual salary range for this role is $75,000 - $85,000 and is based on applicable and specialized experience and location.