Account Director, Demand Platform Operations

Job Description

Job Description

Company at a Glance

OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens.

At OpenX, we have built a team that is uniquely experienced in designing and operating high-scale ad marketplaces, and we are constantly on the lookout for thoughtful, creative executors who are as fascinated as we are about finding new ways to apply a blend of market design, technical innovation, operational excellence, and empathetic partner service to the frontiers of digital advertising.

The OpenX Demand Platform Operations team oversees all DSP relationships within the OpenX Ad Exchange. The Demand Platform Account Director will be responsible for driving DSP customer success, maintaining technical integration health, accelerating revenue growth, and identifying strategic partnership opportunities across OpenX’s supply and product solutions. Reporting to the Senior Director of Demand Platform Operations, the Account Director will collaborate closely with cross-functional teams, including technical, publisher, and buyer-focused groups, to strengthen DSP partnerships and deliver exceptional service and value.

OpenX is seeking an experienced professional with deep expertise in the programmatic supply-side ecosystem to lead demand partner relationships and technical integrations. The ideal candidate will be naturally curious, highly analytical, and a motivated self-starter with a customer-first mindset - someone who can build trust and become a strategic advisor to our DSP partners. This role requires a strong understanding of RTB exchange optimization, supply-side technologies, and data-driven insights. The successful candidate will demonstrate a proven ability to drive growth through upselling, craft compelling stories from data, and maximize programmatic performance and efficiency.

Responsibilities

• Strategic Account Management : Oversee key DSP relationships by managing day-to-day workflows, communications, and strategic engagement between OpenX and its demand partners, serving as a trusted advisor to stakeholders.
• Deliver exceptional customer satisfaction by deeply understanding each DSP’s technology stack, business priorities, and technical requirements - enabling OpenX to maximize its value and alignment with partner objectives.
• Co-develop comprehensive account strategies in collaboration with your Platform Partnerships counterpart, focusing on technical, product, and supply optimization initiatives that drive stronger performance and platform value.
• Lead regular business reviews and strategic discussions, both on a set cadence and ad hoc, to identify partner needs, address challenges, and uncover growth opportunities across OpenX’s exchange, products, and publisher ecosystem.
• Revenue : Own and drive revenue performance across your portfolio of demand platform partners, remaining accountable for achieving growth targets and identifying incremental opportunities through private marketplace deals, exchange optimization, and strategic partnerships.
• Monitor and analyze revenue trends by identifying and reporting key drivers—both positive and negative—to ensure organizational visibility, accountability, and proactive management of performance outcomes.
• Accelerate growth by uncovering client expansion opportunities, supporting technical integrations, promoting new product use cases, and leveraging data insights to optimize key performance indicators.
• Oversee financial and operational processes including discrepancy resolution, annual incentive management, and onboarding of new real-time bidding (RTB) partners as needed.
• Technical Insights, Optimizations, and Analysis
• Analyze exchange performance trends across demand platforms, publishers, formats, regions, and other bidstream signals to inform both broad and tailored DSP strategies.
• Advise partners on integration enhancements and product opportunities by leveraging a deep understanding of DSP technical architectures, optimization levers, and monetization pathways.
• Collaborate cross-functionally with internal teams to improve efficiency for DSP partners, delivering actionable insights that empower data-driven decisions, exceed performance benchmarks, and maximize the value derived from the OpenX Exchange.
• Lead the identification and execution of optimization strategies that drive revenue growth, strengthen integration health, and deepen DSP partnerships.
• Partner with analytics and operations teams to design and enhance reporting frameworks and exchange dashboards in Excel, Looker, or similar tools to surface key trends and performance metrics.
• Collaboration : Partner cross-functionally with internal teams across Publisher Development, Buyer Development, Product, Marketing, and Customer Solutions Engineering to address client needs, resolve requests, and drive meaningful business outcomes for demand platform partners.
• Collaborate closely with Demand Platform Partnerships on enterprise and strategic accounts to align on account strategies, share technical insights, and communicate partner challenges, requirements, and growth opportunities.
• Maintain deep industry and competitive expertise along with an expert-level understanding of OpenX’s product suite - clearly articulating how OpenX differentiates itself in the programmatic ecosystem and delivers value to demand partners.

Required Skills & Qualifications

Pursuant to any state, local ordinance, or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

OpenX is committed to fair and equitable compensation practices. For all applicants, the base salary range is noted above, per year + bonus + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.

A summary of our benefits, which include medical, dental, vision, 401k, equity and more, can be viewed here :   https : / / www.openx.com / company / careers /  A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.

OpenX VALUES

Our five company values form a solid bedrock serving to define us as a group and guide the company. Our values remind us that how we do things often matters as much as what we do.

WE ARE ONE

We are one team. There are no exceptions. We are a group of strong and diverse individuals unified by a shared mission. We embrace challenges and win together as a team. We respect and care about our colleagues and cultivate an inclusive culture

WE ARE CUSTOMER CENTRIC

We innovate on behalf of our customers. We understand, respect, and listen carefully to our customers. We build great products to solve our customers’ problems. We manage our customers’ expectations clearly and honestly. We are a trusted partner to all of our customers - we act with integrity at all times. We care.

OPENX IS OURS

We are all owners of OpenX

We all have a voice to improve OpenX

We stake our personal and professional reputations on the excellence of our work

We are not interested in just "doing our jobs"; we take ownership to drive results

WE ARE AN OPEN BOOK

We understand and respect what each of us does. We are eager to teach and share what we know with others, both internally and externally. We are eager to learn from others and we ask questions internally and externally.

WE EVOLVE FAST

We take responsible risks and own and learn from our mistakes. We recognize and repeat success. We actively seek out and provide constructive feedback. We adapt quickly and embrace change. We tackle growth and learning with real urgency. We are endlessly curious.

OpenX TRAITS

Our three traits capture what makes a great team member at OpenX.

HUMBLE

Ideal team players are humble and demonstrate integrity. They put the team's success above their own, share credit generously, and value collective achievements. They are self-assured, open to coaching, and committed to continuous learning.

DRIVEN

Ideal team players are results-driven and motivated. They are curious, always seeking more to do, learn, and take on. As proactive problem-solvers, they take initiative without needing external motivation. They continuously think about the next steps and opportunities for improvement.

SMART

Ideal team players are smart and possess the intellectual acumen to understand the complexities of our organization and industry. They are interpersonally intelligent, good communicators, and exemplify sound judgment in their interactions across the company to foster a collaborative environment.

OpenX is committed to equal employment opportunities.

It is a fundamental principle at OpenX not to discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to : age, race, creed, color, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity / transgender status, pregnancy, childbirth or related medical condition, and other protected characteristic as established by law.

OpenX Applicant Privacy Policy

Applicants can review our Applicant Privacy Policy at any time by visiting the following link :   https : / / www.openx.com / privacy -center / applicant-privacy-policy / .

Effective Date : November 21, 2024