Patient Services Specialist Lead
Harborview Medical Center Radiology Department has an outstanding opportunity for a Patient Services Specialist Lead. Work schedule : Mondays-Fridays, 3 : 00 PM-11 : 30 PM. Evening shift. No telework.
Position highlights :
- Only Level I trauma and burn center in the region
- Close proximity to public transportation
- Harborview ranks among the nations top hospitals in rehabilitation care, neurology, neurosurgery and orthopedics
- Convenient location
- Close proximity to public transportation
Primary job responsibilities :
Resolve problems that arise daily within the department during assigned shiftCheck work of others for accuracy and productivityAssign, train, and represent supervisors during their absencePrepare and create reports for management useRequisition minor supplies and maintain recordsMonitor and process ROI releases in the Epic ROI work queuesReview ROI requests and determine valid authorization and releasable recordsDisclose protected health information (PHI) to patients, providers, attorneys, and other authorized partiesTeleradiology / Film Library Management :
Monitor communication systems for incoming electronic image transfers of medical imagingProcess the intake of external medical imaging and reports from referring hospitals and clinics into the UW Medicine EMR and Radiology PACSCoordinate with UW Medicine Transfer Center, Harborview Medical Center clinics, and outside hospitals and clinics to transfer medical imaging and recordsReconcile and merge external patient records to the UW Medicine EMRSchedule and process requests for second-opinion interpretations of outside medical imaging sent to UW MedicineRadiology Clinical Unit Support and Reading Room Assistant :
Point-of-care : schedule imaging orders for Radiology patients and hospital inpatientsReview clinical indications in imaging orders to ensure appropriate documentation of medical necessityMonitor communications systems (Epic worklists, work queues, phone, radio, fax, pager, overhead PA) for incoming imaging ordersObtain patient demographics and clinical indications for the processing and scheduling of verbal bedside ordersPoint-of-contact for radiologists, radiologic technologists, hospitalistsOther duties as requestedRequirements :
High School graduation or equivalent AND three years of Patient Support Service experienceOR equivalent education / experienceAbout Harborview Medical Center :
As the regions only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV / AIDS, rehabilitation, mental health and substance abuse care.
Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.
Compensation, benefits and position details :
Pay range minimum : $50,160.00 annual
Pay range maximum : $71,796.00 annual
Shift : Evening Shift (United States of America) Temporary or regular? This is a regular position
FTE (Full-Time Equivalent) : 100.00%
Union / Bargaining Unit : WFSE HMC