Intake Coordinator

Job Description

Job Description

We are looking for an organized and detail-oriented Intake Coordinator to join our team in Minneapolis, Minnesota. In this long-term contract position, you will play a crucial role in managing employee leave outcomes, ensuring compliance with healthcare guidelines, and providing exceptional support to employees and managers. This role requires a proactive approach to problem-solving and a strong ability to handle sensitive information with accuracy and confidentiality.

Responsibilities :

• Review and assess documentation to determine appropriate outcomes for employee leaves.
• Resolve escalated concerns and exceptions with professionalism and efficiency.
• Communicate with employees to clarify needs, address inquiries, and provide resolutions to Human Resources-related issues.
• Enter and manage data within relevant systems while ensuring accuracy and completeness.
• Maintain accurate and up-to-date records for tracking purposes.
• Process payroll transactions in alignment with organizational policies and procedures.
• Implement workflows for Human Resources processes using healthcare management technologies.
• Conduct training sessions for managers to enhance understanding of leave-related processes and policies.
• Educate employees on benefits, accruals, COBRA, short-term disability, and long-term disability as they relate to leaves of absence.
• Proven experience in client intake and application processes.
• Familiarity with microfilm and production environments.
• Proficiency in using content management systems (CMS).
• Strong organizational and problem-solving skills.
• Ability to handle sensitive information with discretion and confidentiality.
• Excellent communication and interpersonal abilities.
• Knowledge of healthcare, human resources, or benefits administration is preferred.
• Experience in managing leave processes and payroll systems is an advantage.