Customer Success Manager

A company is looking for a Customer Success Manager who will focus on onboarding clients and ensuring their satisfaction with the product.

Key Responsibilities

Lead onboarding and training for new clients to ensure a smooth transition to the platform

Serve as the primary contact for assigned accounts, building strong relationships and understanding client goals

Monitor account health and usage to ensure clients leverage key features for retention and value

Required Qualifications

Prior experience working in a bridal store and using BridalLive software

2+ years of experience in Customer Success, Account Management, or SaaS onboarding preferred

Strong understanding of SaaS platforms and customer lifecycle management

Experience with payment processing systems and hardware installation preferred

Familiarity with CRM tools and support ticketing systems