Hyatt Place Mystic - Front Desk Agent

Aimbridge HospitalityStonington, Connecticut, United States, 06378

7 days ago

Job type

Full-time

Job description

Hyatt Place Mystic - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS / RESPONSIBILITIES

Customer Service Excellence : Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
Communication : Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
Problem-Solving : Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
Multitasking Ability : Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
Financial Skills : Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

High school diploma or equivalent; experience in a hotel or related field preferred.

Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

Now offering Daily Pay ! Ask your Recruiter for more details

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

PROPERTY INFORMATION :

Our convenient Mystic Seaport location gives our guests easy access to nearby Groton, CT, New London Naval Base, Foxwoods Casino, and Mohegan Sun Casino and many great nearby beaches. Travelers will relax in our spacious guestrooms while they enjoy deluxe amenities including free Wi-Fi, outdoor pool, fitness center, and on-site dining. Guests can wake up to breakfast served fresh every day. They can start their morning with cage-free eggs, steel-cut oatmeal, whole fruit, all-natural bacon and sausage, and more. We offer a caffeine fix in the AM and a cocktail at the bar in the PM.

Application deadline for Colorado positions :

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Front Desk Agent • Stonington, Connecticut, United States, 06378