Store Customer Service Specialist

Customer Service Specialist

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

The individual selected for this role will be expected to work at stores within a 25-mile radius of Store #2794 located at 202 Harper Avenue NW #D, Lenoir, NC 28645. Additional stores supported include :

• Store 702794 - 202 Harper Avenue NW #D, Lenoir, NC 28645
• Store 702507 - 324 Wilkesboro Avenue, North Wilkesboro, NC 28659
• Store 702930 - 2421 US Highway 70 SE, Hickory, NC 28602
• Store 702379 - 210 First Avenue NE, Hickory, NC 28601
• Store 702187 - 243 Avery Avenue, Morganton, NC 28655
• Store 702537 - 171 Boone Heights Drive, Boone, NC 28607