Director of Operations

Founded in 2013, Synergy HomeCare exists to help seniors live full, independent, and dignified lives in their own homes. Serving Baldwin, Mobile, and Escambia Counties, the Daphne-based franchise has become one of the top-performing agencies in the Synergy network. Their team of 100+ caregivers provides compassionate, dependable, and high-quality in-home assistance — from companionship and daily living support to more complex care situations.

At the heart of Synergy’s mission is a deep commitment to servant leadership, Christian faith, teamwork, and community impact. The organization’s culture is family-oriented, team-centered, and grounded in trust — both internally and with the families they serve. Every quarter, the team participates in community service projects, and twice a year they host Caregiver Appreciation Days, reinforcing a culture that values care, gratitude, and growth.

POSITION OBJECTIVE :

The Director of HomeCare Operations will serve as the operational leader for Synergy’s day-to-day business — ensuring that clients receive outstanding care and caregivers are supported, equipped, and empowered. This person will oversee a team of two Communications Coordinators / Schedulers and approximately 100+ caregivers.

Reporting directly to Owner, Andy Luedecke, the Director will act as the critical bridge between the office, caregivers, and client families — leading with structure, compassion, and continuous improvement. The ideal leader will bring both a heart for people and a mind for process.

KEY RESPONSIBILITIES :

• Lead daily operations : Oversee the internal scheduling and caregiver management functions, ensuring smooth coordination of client care and communication across the team.
• Coach and develop staff : Manage, mentor, and meet regularly with the two schedulers; build team culture and accountability.
• Drive quality and consistency : Continually evaluate and improve processes around communication, care delivery, caregiver orientation, and quality assurance.
• Handle escalations and problem-solving : Serve as the decision-maker when caregiver or client issues arise; provide calm, clear guidance.
• Oversee hiring and orientation : Ensure proper screening, onboarding, and training of new caregivers, supported by schedulers and the standardized orientation program.
• Foster external relationships : Partner with community healthcare providers, hospitals, and referral sources to maintain Synergy’s trusted reputation.

EXPERIENCE NEEDED :