Patient Financial Services Representative Phys Pract

Front Office Representative

Bring your desire to learn and grow with us to our ever-growing Primary Care Clinic, where you'll be working side by side with medical staff to create a great patient experience. Bring your dedication and determination to succeed. You will have a daily opportunity to learn new things and utilize your decision-making skills to make a difference in the lives of our patients.

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

Core functions include performing registration / check-in processes, verifying insurance eligibility benefits, calculating and collecting patient liability, scheduling office visits, and demonstrating proactive interpersonal communications skills.

Minimum qualifications include a high school diploma or GED, knowledge of patient financial services, and strong interpersonal, oral, and written communication skills. Preferred qualifications include work experience with the company's systems and processes and previous cash collections experience.