Customer Success Specialist

A company is looking for a Customer Success Specialist in customer support.

Key Responsibilities

Inform renters about available products and guide them through the leasing process

Build rapport with leasing offices, brokers, and renters to enhance customer satisfaction

Monitor accounts for signs of churn and lead the resolution of complex customer issues

Required Qualifications

2 years of experience in customer service or related field

Entry-level experience is acceptable

Associate degree is required

Preferred background in underwriting and property management

Ability to work weekends as part of the schedule