French Speaking Customer Service for Media & Entertainment industry

French Speaking Customer Service Professional

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in various industries, including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We are currently seeking a dedicated and enthusiastic French Speaking Customer Service professional to join a dynamic team in the Media & Entertainment industry. This role offers an exciting opportunity to engage with customers and help them navigate our services, ensuring they have the best possible experience. As a key member of the team, you will be critical in providing exceptional support while representing a reputable brand. At Patrique Mercier Recruitment, we pride ourselves on a recruitment process that effectively matches the best candidates with the right employers. We are here to assist you in finding your dream job abroad, where your language skills and expertise will be valued and utilized to the fullest. If you are passionate about providing excellent customer service and are fluent in French, we encourage you to apply and join a team that values your contributions and offers great growth potential.

Responsibilities

• Provide exceptional customer service to French-speaking clients in the Media & Entertainment industry.
• Resolve customer inquiries and complaints promptly and professionally via phone, email, and chat.
• Assist customers with account management, billing inquiries, and service-related questions.
• Work collaboratively with other team members to enhance customer satisfaction and streamline processes.
• Document customer interactions and maintain accurate records within our systems.
• Educate customers about products and services, highlighting key features and benefits.
• Continuously seek to improve the customer experience by sharing feedback with management and suggesting solutions.