IT Customer Support Representative

A company is looking for an IT Customer Support Representative.

Key Responsibilities

Respond courteously and promptly to user inquiries via phone, chat, and tickets

Utilize ServiceNow to manage and maintain tickets throughout their lifecycle

Coordinate with vendor technical support for effective resolution of third-party services

Required Qualifications

Minimum High School Diploma or GED required

Associate degree in IT or related professional certification preferred

At least 1 year of IT Helpdesk or Service Desk experience required

Customer service experience, preferably in a call center environment

Strong technical abilities with computers and mobile devices required