Senior Director of Catering

Parkhurst Dining is a family-owned and operated company that provides culinary, dining and catering services to over 80 organizations and universities. We believe that food is best when made from scratch with locally sourced ingredients, prepared with heart, & served with a smile. This culinary experience is uniquely and authentically Parkhurst. If you’ve been searching for a place where you can do what you love, love what you do and have room to grow, consider joining our team! Parkhurst Dining is part of Eat’n Park Hospitality Group, a regional portfolio of foodservice concepts serving 50 million guests annually in its restaurants, on college and corporate campuses and in every state through our online store.

JOB SUMMARY

The senior director of catering oversees two or more units for catering and is responsible for all catered functions from origination to execution in departments where the annual managed volume is above $1 million annually. The senior director of catering is the top catering lead for a unit and is responsible for handling complex planning, revenue growth, and culinary partnership for catering across the entire unit. This individual also supports catering planning and development at smaller, less complex units within the region. This role develops catering systems conducive to growth, innovation, and excellence in customer service and has the ability to use high levels of creativity in event planning and execution. The senior director of catering works on a consistent basis with sales personnel to generate new business and plans menus in accordance with customer expectations and budget. This individual coordinates the smooth execution of all catered events by serving as the principal contact, manager, and cost control and collection agent. The senior director of catering is responsible for department cash handling and verification of all sales and proper reporting for all interested parties and is also responsible for handling customer complaints and rectifying problem situations.

ESSENTIAL FUNCTIONS

Client, Customer and Guest Relations :

• Oversees all catered events throughout the day to assess service and customer satisfaction levels. Evaluates customer suggestions and implements changes as needed.
• Plans and executes special events based upon customer preferences, budget, and expectations.
• Addresses guests’ concerns regarding catered functions and consults with GM to resolve issues.
• Models the Smile Plus hospitality imperatives.
• Develops meaningful relationships with key client personnel and special events contacts.
• “Sells Parkhurst” to clients and customers and keeps them informed on unit and Parkhurst activities / accomplishments.
• Provides financial and other data to supervisor for review with clients

Financial Results :

Qualifications :

Benefits :

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Eat’n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.