Performance / Observability / Reliability Lead

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About the position

We are seeking a strategic and technically adept leader to drive the scalability, resilience, and operational excellence of our enterprise systems. This role will set the vision for site reliability engineering (SRE) practices, observability frameworks, and performance optimization, ensuring our digital platforms are robust, measurable, and aligned to business priorities. You will collaborate across product, engineering, and infrastructure teams to deliver highly available, high-performing systems that meet the demands of a modern digital enterprise.

Responsibilities

• Set strategy and lead delivery of scalable, resilient systems across cloud and on-premise environments.
• Define and govern reliability standards (SLAs, SLOs, error budgets) and embed them into development practices.
• Implement observability at scale (logs, metrics, traces) to drive real-time visibility and actionable insights.
• Lead performance engineering initiatives including capacity planning, load testing, and tuning of critical applications.
• Drive incident management practices - proactive detection, streamlined response, and a culture of learning through postmortems.
• Champion automation in monitoring, alerting, CI / CD pipelines, and infrastructure provisioning.
• Partner across functions (product, engineering, DevOps, security, architecture) to align reliability goals with business priorities.
• Influence enterprise architecture decisions with a reliability-first perspective, including platform modernization efforts.
• Mentor and develop engineers, fostering a culture of technical excellence, accountability, and continuous improvement.
• Represent reliability in executive forums, providing clear insights into system health, risks, and roadmap implications.

Qualifications

Compensation Pay Disclosure :

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and / or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and / or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$139,110 - $173,890 USD

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What We Offer

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Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture :

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Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

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