Wine and Spirits Clerk

Wine & Spirits Clerk

At Hy-Vee, our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title : Wine & Spirits Clerk

Department : Wine & Spirits

General Function : Provides prompt, efficient and friendly customer service. Educates customers about products. Rotates, faces, and replenishes merchandise and ensures highest quality standards are met.

Core Competencies : Partnerships, Growth mindset, Results oriented, Customer focused, Professionalism

Reporting Relations : Accountable and Reports to : District Store Director, Store Manager, Assistant Manager of Perishables, Store Operations, and Health Wellness Home; Wine & Spirits Department Manager

Positions that Report to you : None

Primary Duties and Responsibilities :

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Educates customers about products.
• Rotates, faces, and replenishes merchandise and ensures highest quality standards are met.
• Checks in product, puts product away, and may review invoices.
• Maintains displays in the department and throughout the store.
• Understands and follows local, state, and company policies on sales of tobacco and liquor.
• Removes trash in a timely manner.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities :

Knowledge, Skills, Abilities and Worker Characteristics :

Education and Experience :

Physical Requirements :

Working Conditions :

Equipment Used to Perform Job : Two wheeler, cash register, pallet jack, box cutter, feather duster, and telephone.

Contacts : Has daily contact with customers, employees, suppliers / vendors, federal / state governmental or regulatory agencies, and the general public.

Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre-employment drug screen.