Help Desk Engineer

Do you want to work for a fun dynamic company where you can be part of a supportive team environment? Do you want to see the direct results of your work on the growth of the company and the satisfaction of your clients? Revolution Group is searching for a highly motivated, passionate Tier 1 Help Desk Engineer who wants to be part of a growing team.

Requirements

Exemplify Revolution Group’s core values of extraordinary customer relationships, lifelong learning and sharing, work we enjoy, honor, ethics, respect, and hard work.

1-3 years general technology providing first-level technical support.

Escalate unresolved issues to a Tier II or Tier II support team

Proficient use of Microsoft Office products (Outlook, Word, Excel, PowerPoint)

High-energy, self-motivated, well-organized

Responsible for responding to initial calls and Help Desk tickets from client base.

Should be a methodical with the ability to analyze, make decisions and solve problems

While considered an entry-level position the ideal person will have better than average communication skills.

Being able to verbally communicate and explain technical information to all types of end users is important.

Patience, resourcefulness and a desire to help others are wanted virtues in this role.

Bachelor’s degree and / or Technical Certifications preferred. A+, N+ and MCP a plus

Must demonstrate a strong aptitude for learning.

Must have experience with different types of hardware; PCs, laptops, and other end user compute devices.

Roles and Responsibilities

Daily responsibility for troubleshooting and resolving hardware issues on end-user devices.

Daily responsibility working with Revolution Group on reviewing server logs

Responsible for troubleshooting client facing technical issues.

Responsible for troubleshooting technical issues with the POS platforms.

Will be expected to be put into an on-call rotation.

Reliable transportation required, applicants will be required to drive to client locations at times

Benefits

Competitive pay structure

Full complement of benefits including health insurance and 401k

Fun, supportive team-oriented work environment

Visit our website to learn more about us – www.revolutiongroup.com.

As a mid-sized, progressive technology consulting firm, Revolution Group solves customers’ business problems with innovative technology solutions. We are committed to serving our clients without the big company red tape. Therefore, customer satisfaction and relationships are our top priority. Recently voted one of Columbus’ top 5 Best Places to Work, that same commitment transcends into our workplace. Although we work in a fun and supportive atmosphere, we are a group of highly motivated business professionals. The right candidate will discover an opportunity to work in a positive environment that supports and encourages lifelong learning and innovative thinking.

Respond to this posting or apply on-line at Join Our Amazing Team | Revolution Group