Specialty Admissions & Medical Clinic Referral

Sioux Center Health Patient Access Representative

Sioux Center Health is seeking a qualified individual to join our team! Sioux Center Health has been designated a Top 100 Critical Access Hospital by The Chartis Center for Rural Health, awarded a Top Workplace honor by The Des Moines Register, and won Best of the Northwest in 12 healthcare categories. Sioux County also ranked #6 in the nation for being one of the Healthiest Communities according to U.S. News & World Report and CVS. There's a reason we are a recognized healthcare leader.

Position Highlights

Discover a Career of Faith and Healing : For over 70 years, Sioux Center Health has served patients with Jesus' healing ministry. With eight locations located in Sioux Center, Iowa and surrounding communities, we take great pride in providing superior care in our state-of-the-art facilities.

A Career that You Will Love : There's no other way to say it : You will love working here. Between our strong mission and our great people, we have nurtured a pretty exceptional culture at Sioux Center Health.

A Chance to Make a Difference : Working with us means making a real difference in the lives of our community members. Your talents and your passions are truly appreciated here. In addition to the service we provide, Sioux Center Health also supports our community with sponsored programs and events, and other volunteer work. If this is your passion, you need to consider joining our team driven to provide quality care and services within a caring Christian culture.

General Hours of Work : As determined (day, evening, occasional Saturday)

Education and / or Experience : High school diploma or general education degree (GED); or one or more years of related experience and / or training; or equivalent combination of education and experience preferred. Bi-lingual experience preferred but not required.

Essential Functions :

• Answers incoming calls, screening as necessary, and transferring as requested. Greets and directs employees, visitors, patients, business representatives and the general public arriving at the facility.
• Provides general information regarding the facility and department functions and procedures.
• Communicates with team members throughout various areas within the facility; use of telephone, mobile communication, computer and other office related equipment for this purpose.
• Operates overhead page system. Processes computer admissions and patient transfers within the facility, interviews patients or relatives regarding personal and insurance information; instructs patients and relatives of related policies and procedures; records and types patient and insurance information and obtains appropriate signature. Ensures all the necessary consents and HIPAA forms are signed and completed. Must be able to maintain strict confidentiality of patient information.
• Preparation of appropriate paperwork for next day's patient schedules. This may include pre-registration, insurance eligibility checks, gathering of appropriate forms for privacy, consent and signature and reminder phone calls.
• Processes documents of straightforward nature requiring somewhat expanded knowledge of procedures; check documents for accuracy and completeness of specific entries; maintains files and records of documents processed for ready access; records data onto documents according to standard procedures related to work performed.
• Notifies nursing staff of patient arrival and routes patient to waiting, testing or therapy areas and as necessary escorts the patient to the appropriate area. Monitors patient waiting room to ensure timely communication occurs with the patient.
• Responsible for Specialist schedule and maintenance of said schedules. This includes reminder phone calls, cancellations, rescheduling of patients, faxing of schedules, requesting of clinic data from outside facilities, and general maintenance to improve patient and specialist flow. In addition, will understand outreach provider preferences in regards to schedules, patient paperwork, and forms.
• Obtains information from provider offices and patients for processing referrals in an accurate, timely and sequential manner
• Works on Referral List to ensure referrals are completed and communicated to patients and provider office.
• Assists with collection and sharing of records to facilitate referrals to specialists.
• Assist with patients coming into the facility with referral questions.
• Demonstrates technological knowledge and skills sufficient to integrate the use of health care technology and / or information management systems as it pertains to scheduling.
• General clerical duties to include, but not limited to making copies, faxing documents, greeting, answering / monitoring phones, making appointments, relaying messages.
• Handling of patient orders from outreach providers including scanning into patient charts, registering for ancillary services, providing copies to appropriate areas : lab, therapy, radiology, etc.
• Performs other duties and responsibilities as assigned.