Project Coordinator

The Production Coordinator (PC) serves as the central hub for project management and operational efficiency, based at our headquarters in Troy, Michigan. This role acts as the primary liaison between field operations, clients, and management throughout the project lifecycle. Supporting our environmental and industrial hygiene services, the PC ensures seamless project execution while maintaining exceptional customer service standards and contributing to business growth initiatives.

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Career Growth Opportunities

Primary Duties and Responsibilities:

Project Management

• Manage project intake and initialization across all service lines
• Coordinate with field teams, clients, and stakeholders throughout project lifecycle
• Track project progression using specialized software and systematic checkmarks
• Ensure compliance with client-specific requirements and timelines
• Maintain quality control standards across all documentation
• Support field operations through efficient resource allocation

Client Relations & Business Development

• Serve as primary point of contact for all project stakeholders
• Build and maintain strong relationships with clients, carriers, and partners
• Educate clients on processes and set appropriate expectations
• Support sales efforts through lead qualification and opportunity tracking
• Support CRM database with new contacts and relationship updates
• Opportunities to represent company at industry events and client meetings
• Convert opportunities into secured projects through follow-up and relationship building

Operational Coordination

• Schedule and coordinate field inspections and assessments
• Manage workflow to optimize resource utilization
• Track and update project stages in management systems
• Coordinate with accounting for proper documentation
• Support quality control processes
• Participate in field shadowing to maintain service knowledge
• Troubleshoot operational challenges across regions

Administrative Leadership

• Process and manage project documentation
• Generate and distribute operational reports
• Maintain accurate records and databases
• Ensure compliance with documentation requirements
• Support team communication and collaboration

Required Qualifications

Education & Experience

• High school diploma required; associate or bachelors degree preferred
• Minimum 2 years progressive experience in office administration
• Environmental or industrial hygiene industry experience preferred
• Experience with project management software
• Proficiency in Microsoft Office Suite

Technical Skills

• Minimum 40 WPM typing speed
• Database management proficiency
• Experience with CRM systems
• Knowledge of Xactimate and Encircle (preferred)
• Strong documentation and reporting abilities

Professional Competencies

• Exceptional organizational abilities
• Strong written and verbal communication
• Problem-solving and decision-making capabilities
• Ability to manage multiple priorities
• Detail-oriented with high accuracy standards
• Customer service orientation
• Team collaboration skills

Additional Requirements

Field Experience

• Participate in periodic field shadowing (3-4 times annually)
• Understand environmental sampling and inspection processes
• Gain hands-on knowledge of service delivery
• Support field teams during high-volume periods

Business Development

• Attend industry events and trade shows
• Support marketing initiatives
• Maintain a professional network
• Contribute to sales pipeline development

Physical Requirements

• Primarily office-based with occasional field exposure
• Ability to sit for extended periods
• Capable of lifting up to 20 pounds
• Valid driver's license for occasional travel

Work Environment

• Headquartered in Troy, Michigan
• Flexible schedule as needed for project demands
• Occasional travel for field shadowing and events
• Professional office setting with periodic field exposure