Medical Assistant Medical Office Rep

Job Summary and Responsibilities

As a Medical Assistant/Medical Office Representative at Dignity Health Medical Foundation clinics, now part of CommonSpirit Health, you’ll keep the day running smoothly and efficiently for your patients and clinical team. You’ll take the lead on proactively preparing patient charts- ensuring all information is obtained and up-to-date for those seen in our facility. You can expect to have multiple patients daily depending on the number of physicians are on-site.

Your success in this role comes from your enthusiasm to help others, work efficiently, and your empathy for our patients. This the perfect opportunity for a MA interested in growing their career.

Some of your daily activities will include:
- Assisting in preparing patients for examinations or procedures, assisting with procedures, relaying instructions from the physician to a patient or authorized person, and collecting patient data
- Administering medications specifically directed by the physician and performing accurate vital sign measurements and documentation.
- Maintaining a clean, organized, and safe environment, and performing patient care services that support the physician / provider's practice under the clinical supervision of the Physician, Registered Nurse, Nurse Practitioner, Physician’s Assistant, or Licensed Vocational Nurse.
- Comfortable managing medical records- charts and EMR
- Communicate and document any patient concerns to physicians, physician’s assistants, or nurses
- Work with physicians, insurance providers, and pharmacies to obtain authorizations for patient medication, including refills

• Provides excellent customer service.
  Consistently demonstrates customer service expectations as outlined in the DHMF audit tools.
  Consistently makes eye contact and smiles.
  Demonstrates active listening with positive can do attitude.
  Consistently respectful, concerned, and shows empathy. Uses scripted greeting. "Thank you for choosing _______ this is (your name) how can I help you".
  Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.
  Consistently and proactively greets patients when within 3 feet of them.
  Engages in professional business related conversations in patient areas and avoids personal conversations where patients may hear them.
  Consistently states first name and wears name badge above the waist
• Keeps patient informed about appointment delays and offers solutions every 10 minutes.
  Assists patient with completion of paperwork. Provides status of authorizations and/or referrals to patients in a timely manner.
• Demonstrates technical competence.
  Consistently demonstrates competence as outlined in the applicable DHMF audit tools and job description.
  Meets or exceeds telephone performance expectations consistently by answering within 3 rings and keeping abandonment rates below 5%.
  Takes legible, clear, complete, and accurate messages per specific expectations outlined by applicable procedures and department supervisor.
  Schedules acceptable appointments and/or procedures per patient expectations and as outlined by department supervisor in an accurate and timely manner.
  Verifies and updates patient demographics and insurance information.
  Accurate collection and data entry of payments and provides a receipt.
  Follows all cashiering, batching and end of day balancing procedures.
  Accurately completes and documents ROI, HIPAA, and other forms.
  Retrieves and prepares patient medical information as needed.
• Obtains pre-authorizations for procedures, imaging, tests, medications.
  Routes, manages, prioritizes, and completes tasks every hour or per specific expectations as outlined by department supervisor.
  Rooms patients; Assists in prepping patients for examinations or procedures; Assists with procedures.
  Relays instructions from the provider to a patient or an authorized person.
  Accurately obtains, interprets, and documents all patient vital signs.
  Collects and prepares blood samples for testing according to established standards.
  Documents patient concerns, patient messages, and care provided to the patient in the patient's medical record for physician's review.
  Stocks and cleans exam rooms after every use.
  Sets up trays and equipment before a physician arrives to treat patients per proper protocols and supervisor guidelines.
  Accurately documents, calculates, and safely administers all medications after obtaining a physician's written order.
• Accurately submits RX requests to pharmacies within 30 minutes after obtaining a physicians written order.
  Completes disability and FMLA forms.
  Proactively ensures medications are current and all expired medications are quickly and properly disposed of. Narcotics logs and all QC controls are consistently in compliance.
  Other duties as assigned.
  Acts with a sense of urgency.
  Takes initiative to identify and participate in opportunities to improve provider efficiency.
  Proactively involves others as appropriate in planning and prioritizing work.
  Quickly seeks assistance from leadership when unsure of what to do, how to handle a situation, or how to accomplish something.
  Consistently keeps self informed and prepared for any situation.
  Quickly returns calls and responds to requests. Urgent within 1 hour, non-non-urgent by end of the day if received by 4:30 and before noon the next day if received after 4:30. When issues arise they are taken care of on the spot ASAP.
• Proactively contributes to organizational excellence.
  Participates in and supports team and department meetings and projects.
  Problem solves to maximize opportunities and minimize unnecessary steps.
  Keeps work spaces and all patient areas clean and clutter free.
  Maintains professional appearance and follows all dress code guidelines.
  Flexible to change work hours/days, and floats to support others.
  Initiates ways to increase provider productivity.
  Demonstrates effective stewardship.
  Utilizes and maintains equipment properly to minimize repair and service calls, maximize equipment longevity, and increase cost effectiveness.
  Orders only necessary items, maintains PAR levels, and shares supplies to eliminate unnecessary spending.
• Utilizes work time efficiently through proper time management.
  Adheres to time and attendance policies and procedures.
  Promptly refers patients to billing office for extensive billing questions.
  Documents insurance cards, referrals, authorizations, and other billing data.
  Continuously challenges status quo.
  Encourages feedback from patients and co-workers.
  Seeks alternative ways of doing tasks more efficiently and with fewer resources.
  Asks questions.
  Shares ideas and gives feedback.
  Initiates and offers solutions when problems arise.

Job Requirements

Required

• High School Graduate General Studies or GED General Studies, and
• Satisfactory completion of formal Medical Assistant program pursuant to the Division of Allied Health Professions or military training that is equivalent to an accredited Medical Assistant program (determination by DHMF HR department in conjunction with the State Division of Allied Health)., upon hire and
• Basic Life Support - CPR, upon hire

Preferred

• less than 1 year 6 months experience in an outpatient setting as a Medical Assistant., upon hire and
• less than 1 year 6 months experience in an outpatient setting as a Medical Office Receptionist or an equivalent amount of experience in a highvolume customer service role in another industry/environment working with referrals or scheduling surgeries., upon hire and
• Experience in billing. , upon hire and
• Prior call center experience preferred., upon hire and
• Experience with multi-line phones/ACDphones preferred., upon hire and
• Prior call center experience preferred., upon hire

**This position is represented by the SEIU-UHW.**

Where You'll Work

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service. Dignity Health Medical Group – Stockton, a service of Dignity Health Medical Foundation, is a multi-specialty clinic with three locations in Stockton, California. Along with our local affiliated Dignity Health hospital (St. Joseph’s Medical Center), we offer an integrated care delivery system that provides primary care for family medicine and internal medicine, cancer care (gynecologic oncology and radiation oncology), endocrinology, gastroenterology, and general surgery.

Total Rewards

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.