Operational Care Representative, Import

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Detroit site is looking for a new Sea Logistics Operational Care Specialist, Import to join our Sea Logistics team.

How you create impact

The Operational Care Specialist is responsible for ensuring that our internal customers’ experience is a positive one each and every time they engage with the Operational Care Center (OCC). Specifically, the Operational Care Specialist is part of a team within OCC, who are responsible for direct interaction with Customer Care Locations (CCL), proactive customer service, problem solving, follow up, interaction with our customer service colleagues.

• Ensure accurate and timely processing of shipment files in full compliance with company policies and procedures, while maintaining real-time visibility across all logistics activities.
• Manage and prioritize customer-specific requirements by responding to inquiries and service requests through multiple communication channels, delivering consistent and high-quality support.
• Collaborate closely with the Customer Care Location (CCL) team to support delivery of customer commitments by analyzing KPI reports and contributing to the development and implementation of corrective and preventive actions.
• Partner with the System Process team to enhance automation initiatives and increase efficiency across Operational Care workflows.
• Ensure complete and accurate integration of customer information into core operating systems by initiating and updating Business Profiles, and maintaining Wiki page content to support team-wide visibility and consistency.

What we would like you to bring

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical / dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-TD1

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.