Front Office Supervisor - Home2 Suites by Hilton in Chandler

Front Office Supervisor - Home2 Suites by Hilton in Chandler

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

Responsibilities include :

• Supervising daily shift processes ensuring all team members adhere to standards operating procedures.
• Training, directing the work of, resolving issues / problems, and coaching and counseling the front desk team members to ensure a quality operation.
• Resolving customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Building strong relationships and liaising with all other departments especially housekeeping, reservations, etc.
• Controlling cash transactions at the front desk and maintaining complete responsibility for personal bank as specified by hotel bank agreement policy.
• Providing coverage in times of calls offs or need periods.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.