Operations Associate

Goodwill Industries of Greater New York and

Northern New Jersey, Inc.

Job Description & Physical Demand Analysis

Position Title:

Operations Associate

Department:

Retail

Reports To (Title):

Warehouse Operations Manager

Position Type:

FLSA - Non-Exempt

Supervising Staff:

No

General Purpose:In a few brief sentences, summarize the primary duties and responsibilities.

The Operations Associate is essential to the efficient operation of the South Hackensack

warehouse, which serves Goodwill New York / New Jersey's fleet of retail stores, outlets, and

donation centers. The Operations associate contributes to the safe and efficient transport,

handling, and storage of donated goods and supplies. They perform duties to achieve

organizational, team and personal goals that are measured through revenue and process

integrity. They act as a Brand Ambassador through their actions, exemplifying Goodwill NYNJ

core values.

Essential Functions: Describe the duties that define the core responsibilities of the job.
• Ability to safely operate all power equipment to execute daily responsibilities.
• Ensure all product containers (crates, bins, pallets) from stores and donation centers

are placed in the offload zone in the designated area.
• Review incoming material to ensure that the contents are appropriately labeled.

Report any findings to leadership for review and partner with leadership to clarify

labels when needed.
• Ensure that all store requests for equipment, products and supplies are staged

accurately in the grids.
• Assist drivers with the loading and unloading of trucks, ensuring the accuracy of cargo

sent/received.
• Adhere to all Safety and Loss Prevention policies and procedures.
• Responsible for reporting all incidents of property loss (equipment, product etc.) to the

Director of Logistics and VP of Asset Protection.
• Maintain safe work conditions at all times. Responsible for reporting all safety hazards,

potentially hazardous conditions, and unsafe practices to the Director of Logistics and

Director of Health and Safety.
• Ensure that all hazardous materials are stored properly in accordance with safety

Guidelines.
• Responsible for ensuring that all power equipment is fully functional prior to each use.

Report any findings to the Warehouse Operations Manager and/or Director of Logistics

immediately.
• Attend and actively participate in all required safety training, drills and exercises.
• Ensure actions are consistent with Goodwill ethics, policies, procedures, goals and

mission.
• Adhere to established trash schedule to facilitate the timely turnaround of equipment

to go back into circulation.
• Assist Ecommerce department with inventory movement from the dock to Ecommerce

shipping area.
• Transfer books/media received from stores and donation centers into gaylords for

Salvage.
• Complete detailed list of shipment goods in the form of a receipt for Salvage vendor or

their agent at the time of goods pick-up. Completed documents are to be immediately

submitted to the Director of Logistics.
• Responsible for ensuring the cleanliness of areas in which daily duties are performed.

This includes but is not limited to picking up all items on the floor after completion of

your task in each area, sweep and dispose of broken/dropped items immediately upon

identifying them and check for and discard all debris/trash in the warehouse parking

lot as assigned.
• Responsible for ensuring the safety of areas in which daily duties are performed,

ensuring that equipment/bales are stacked safely, all driveways/walkways are free and

clear of obstructions and all doorways/dock doors are fully passable.
• Be a Brand ambassador by providing excellent customer service in all interactions with

customers, donors and vendors.
• Adhere to break schedule as provided to ensure appropriate coverage to minimize

impact to productivity and safety.
• Perform other related duties, as assigned.

Qualifications: Describe the minimum educational and experience requirements/preferences.

Who You Are

• High School Diploma or equivalent required.
• Warehouse experience preferred.
• Forklift operating license preferred.
• Strong communication/listening skills.

Skills Required: Describe the minimum skills required or preferred

• Must be able to work a flexible schedule (Mon-Sat).
• Must be able to execute multiple tasks in a fast-paced environment.
• Must be willing to train on forklift and baling machines.

Special Working Conditions: Describe unusual working conditions or environmental factors.

• See Attached Physical Demand Analysis

Approvals:

Employee:

Date:

Print

Signature

Direct Supervisor:

Date:

Print

Signature

District Manager:

Date:

Print

Signature

Vice President:

Date:

Print

Signature