IT Service Delivery Technician

Job Description

Job Description

Job Summary :

The IT Service Delivery Technician plays a vital role in managing the operational aspects of IT services. This includes hands-on management of IT service requests, installation, configuration, and troubleshooting of hardware and software. The technician ensures optimal system performance, provides user support, maintains accurate documentation, and contributes to service excellence by aligning IT delivery with business needs and enhancing user experience.

Key Responsibilities :

• Provide technical support to customers via phone, email, or in person
• Troubleshoot and resolve hardware and software issues
• Install and configure new equipment and software
• Maintain and update existing systems
• Train users on new technology and software
• Manage service requests and ensure timely resolution
• Monitor service performance and identify areas for improvement
• Collaborate with other teams to implement service improvements
• Develop and maintain service level agreements (SLAs)
• Build and maintain relationships with customers
• Gather feedback and address concerns or issues
• Document all service requests and resolutions
• Maintain accurate inventory of equipment and software
• Generate reports on service performance and customer satisfaction
• Assist in planning and implementing IT projects (e.g., network upgrades, UPS, AV systems)
• Coordinate with cross-functional teams to ensure project success
• Conduct audits and ensure compliance with quality standards
• Implement corrective actions to maintain quality and performance

Required Skills :

Preferred Skills :

Certifications :

CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation preferred

Education :

Bachelor’s degree in Computer Science, Information Technology, or a related field

3–5 years of relevant IT experience or equivalent work experience

Education : Bachelors Degree

Certification : Microsoft Certified Professional

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT / Software, e-Learning / Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based / SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national / ethnic region, disability, or any other basis.

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT / Software, e-Learning / Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based / SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r\n\r\nWe have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national / ethnic region, disability, or any other basis.