Quality Assurance Specialist I

Quality Assurance Specialist I

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers they're homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Join us on Our Journey

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Quality Assurance Specialist to join our team!

Reporting to the AVP, Quality Assurance, the Quality Assurance Specialist (QAS) is responsible for monitoring and measuring adherence to operational and regulatory requirements.

The QAS screens a defined number of mortgage related activities monthly to review and score for quality, compliance, and adherence to the policies and procedures of the organization. The role provides feedback to assist in the creation of performance improvement goals and the development of applicable remediation actions.

Qualifications Include :

• Bachelor's degree in related field preferred (or equivalent combination of years of experience with High School diploma / GED) required
• Previous experience in mortgage servicing
• 1 + year of quality assurance experience
• 1 + year in one or all of the following : foreclosure, escrow, bankruptcy, statements, payments, loss mitigation, or account management / customer service experience
• 1 + year income calculation or experience with financial documentation a plus
• 1 + year of payment / cash processing experience a plus
• Bilingual (Spanish / English) is a plus
• Experience effectively translating in both oral and written forms in Spanish to English dialog obtained through call monitoring preferred
• Demonstrated experience servicing clients in a fast-paced, dynamic work environment
• Proven ability to manage competing priorities or changing processes
• Intermediate knowledge of Microsoft Office products (Excel, Word, and Power Point)
• Familiarity with Black Knight LPS / MSP / Director Premier is a plus
• Knowledge of Share Point, Auditing Software and Data conversions a plus
• Solid verbal and written communication skills
• Solid interpersonal skills
• Demonstrated analytical skills and problem-solving abilities
• Solid judgment and decision-making skills
• Strong time management skills
• Ability to work effectively in a fast-paced, dynamic environment
• Customer service / client orientation
• Strong attention to detail
• Flexible, open to change, ability to learn new things quickly
• Collaborative; ability to work effectively with others

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Featured Benefits

Compensation

Fay Cares!

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov / E-Verify.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.