Center Administrator

Center Administrator

The Center Administrator is a healthcare professional who leads the daily operations of our senior primary care centers and upholds our model of care that puts patients at the center of everything we do. The Center Administrator (CA) leverages strategic leadership to launch a new center or manage an existing center which has an established significant patient volume, revenue, and staff. Prioritizing team building, enhancing market presence, and developing comprehensive operational standards to ensure seamless operations, effective financial management, and high patient satisfaction. The CA develops and implements staffing plans, policies, and procedures, and collaborates with clinicians to achieve optimal patient outcomes and company initiatives.

Key Responsibilities :

• Leadership & Operational / Organizational Management :
• Oversee operations within a multi-physician office or clinical group, maintaining an owner-operator mindset and leading by example, while supervising and managing Medical Assistants (MA) and Front Office (FO) staff to promote a positive team culture, guide performance expectations, and manage daily schedules.
• Ensure adherence to state and federal regulations.
• Plan and execute staff meetings, demonstrating strong financial acumen and managing Profit & Loss (P&L) to connect strategy with business results.
• Manage front-of-house and back-office operations, ensuring the center is clean, organized, and welcoming.
• Manage center associates ensuring sufficient staff, onboarding new associates, including providers, and ongoing training and development.
• Conduct monthly meetings with Regional Associate Operations Director (AOD), Assistant Medical Directors (AMD), and providers.
• Monitor and improve NPS Scores, providing explanations and conducting service recovery requests.
• Foster effective collaboration and communication with colleagues, patients, and key stakeholders.
• Provide assistance with administrative duties such as expense reporting, new provider hiring / onboarding, license / credentialing management, scheduling, etc.
• Clinical / Patient Management :
• Commitment to creating patient-centric environments and fostering a culture of care and connection.
• Deliver service excellence by prioritizing patient needs, ensuring high satisfaction, and including their perspectives in decision-making.
• Address clinician performance issues and manage and resolve patient complaints, focusing on retention and acquisition.
• Focus on patient outcomes and integrate Value-Based Care (VBC) principles into daily operations.
• Conduct monthly safety audits, manage MSDS and OSHA concerns, and address clinic operation opportunities.
• Collaborate with providers on patient terminations in compliance with regulations.
• Dyad Partnership :
• Collaborate with clinical dyad partners, meeting regularly to align on clinical and operational goals and building high-performing teams with clinical and operational staff.
• Maintain regular communication to align on performance, strategies, and team management.
• Ensure unified decision-making and consistent messaging for cohesive leadership.
• Work together towards common goals that support the mission, vision, and values, along with overall patient experience outcomes.
• Manage clinic / market dynamics and engagement interdependently.
• Monitor and communicate incentive plans effectively.
• Develop provider engagement strategy plan to mitigate turnover, improve provider satisfaction and burnout.

Required Qualifications :

Preferred Qualifications :

Scheduled Weekly Hours : 40

Pay Range : $71,100 - $97,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and / or individual performance.

Description of Benefits : Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us :

About CenterWell Senior Primary Care : CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.

About CenterWell, a Humana company : CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE : HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer : It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.