Sr. Customer Insights Analyst

This role is a corporate position responsible for supporting the Customer Experience team who develops robust reporting and data driven insights to fuel innovation and growth across the organization.

A Day in the Life :

A typical day for a customer insights senior analyst involves constructing reports, building tableau dashboards, and creating data driven insights while also assisting with ad-hoc requests from leadership.

The starting salary for this role is $75K-80K; commensurate with experience.

What You'll Do :

The role primarily consists of analyses of large data sets and business trends to provide insights.

Utilize big data tools to consolidate and cleanse large data sets into easily digestible formats.

Support various stakeholder initiatives and / or channels with detailed reporting, analytical support and business insights.

Service cross-functional peers and leaders with timely and impactful analyses

As needed, maintain and / or build databases to ensure business functions and insights can be executed effectively.

Seek and explore new opportunities that will drive meaningful impact.

Develop new measurement and KPIs to effectively quantify business impact and / or success.

Create and maintain complex analytical models, tools, and metrics to support optimization across a multitude of commercial attributes and distribution points.

Tracking progress and identifying risks of strategic initiatives to deliver intended outcome.

What We're Looking For :

Bachelor's degree in business related, economics, financial, or analytical discipline required.

MBA preferred or graduate studies in economics, finance, engineering, or related field.

Minimum 2+ years prior analytical, commercial, marketing, or similar quantitative field experience preferred.

Minimum 3+ years prior work experience, and / or graduate degree in lieu of experience, in related field.

Preferred experience in the travel, tourism, or hospitality industry, but not required.

Working knowledge of SQL, python, AWS and Teradata environments

Ability to collaborate with internal and external stakeholders across multiple functions and locations.

Proven analytical and / or modeling skills, with advanced proficiency in database and spreadsheet applications.

Previous experience working in Tableau.

Advanced Microsoft Office knowledge required including Excel and PowerPoint.

Flexible and adaptable; ability to work effectively in ambiguous situations.

Excellent verbal and written communication skills.

Results driven, ability to make decisions and help solve problems.

Ability to work under minimal supervision with a goal-oriented mindset. Advanced understanding of economic concepts and marketing principles

Ability to see the big picture and leverage critical thinking and decision-making skills.

Ability to influence, collaborate and lead cross-functional teams

Excellent organization, time management, delegation, and prioritization skills.

What You'll Get :

40% off any standard Hertz Rental

Paid Time Off

Medical, Dental & Vision plan options

Retirement programs, including 401(k) employer matching

Paid Parental Leave & Adoption Assistance

Employee Assistance Program for employees & family

Educational Reimbursement & Discounts

Voluntary Insurance Programs - Pet, Legal / Identity Theft, Critical Illness

Perks & Discounts -Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability / veteran