Food and Beverage Manager

This position is intended for those who are passionate about non-alcoholic beverage and have experience in the cafe and soft beverage space.

SUMMARY/OBJECTIVE
The Food and Beverage Café Manager is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, and anticipating and delivering guests’ needs. The Cafe Manager provides the leadership expertise that ensures the effective and efficient operation of the espresso bar, soft beverage station, loose leaf tea and matcha station. This role will ensure excellent guest experience through attentive floor leadership and elevates the beverage program through thoughtful creation, consistency and operational excellence.

ESSENTIAL JOB FUNCTIONS

Responsibilities and essential job functions include but are not limited to the following:

• Be an ambassador for PUBLIC by meeting and exceeding PUBLIC core objectives and values.
• Think and act like an owner.
• Be fully accountable for the people, product, and profit within the hotel.
• Provide excellent, friendly, courteous and professional service to all internal and external guests, in every interaction.
• Maintain and ensure the overall cleanliness and safety of work area/assigned station and the establishment.
• Lead and inspire a team to achieve, and ideally, exceed company and hotel goals stemming from the company’s core objectives and values, e.g., Guest Relations, Employee Relations, Costs & Efficiency, and Sales and Revenue.
• Lead beverage creation, recipe development, testing and seasonal updates across categories including loose leaf teas, espresso, specialty coffee, juices, tonics, matcha and smoothies.
• Conduct regular tastings and staff training to ensure team proficiency and knowledge of each drink.
• Collaborate with culinary leadership to ensure the beverage program aligns with overall concept and menu evolution.
• Lead and ensure appropriate and effective focus on activities of the department and team on a day-to-day basis.
• Manage and provide direction to all team members on the floor during shifts and events when necessary.
• Timely and accurate submission of payroll, including scheduling, managing overtime, labor, hours, tips, and paid time off.
• Ensure that all team members receive consistent and proper communication, all while modeling brand standards and utmost hospitality.
• Compile daily revenue logs and reports for accounting needs.
• Assure that the budgeting process is performed accurately and efficiently.
• Implement effective control of beverage and labor costs.
• Responsible for monthly and annual inventory.
• Conduct meetings and coordinate with other departments to ensure that all non-alcoholic beverage operations are leading toward guest satisfaction, maximizing profit and productivity.
• Promote guest satisfaction throughout the operation and monitor social media to address potential issues and reward successes.
• Manage conflict resolution and ensure every interaction with our guests is aligned with our steps of service and any issues are resolved just-in-time.
• Develop and implement action items and provide support and guidance to achieve or exceed budgeted revenue and net operating income goals.
• Analyze beverage activities, costs and operations, and forecast data to determine areas of progress towards stated goals.
• Monitor performance and development of team members, including review of disciplinary actions, terminations, as well as the performance review process.
• Analyze hotel training and development needs at all levels and create or coordinate the creation of programs for the hotel.

REQUIRED SKILLS AND QUALIFICATIONS

• Minimum 2–4 years of experience in a café, restaurant, beverage bar, or specialty drink program leadership role.
• Strong barista or beverage production background; experience with specialty teas, coffees, juices, or wellness drinks highly preferred.
• Demonstrated experience in beverage menu development and maintaining consistency across high-volume service.
• Excellent communication, leadership, and guest service skills.
• Strong understanding of FOH operations, guest flow, and team coaching.
• Ability to manage inventory, order efficiently, and track product usage.
• Highly organized, proactive, and able to work in a fast-paced environment.
• Passion for hospitality, wellness-forward beverage concepts, and guest experience.
• Maintain a high level of personal appearance and hygiene at all times.
• Must have the ability to work a flexible schedule, including weekends, holidays and late hours when necessary.
• Must have the ability to stand and/or walk for extended periods of time.
• Ability to behave at all times based on a guest responsive culture where exceptional guest service prevails.
• Possess excellent interpersonal and communication skills.
• Ability to be friendly, engaging, gracious and the ability to focus and connect with all guests and team members and exceed their expectations.
• Have an upbeat, energetic, authentic, and professional attitude at all times.
• Know how to participate in a team environment and assist other departments when needed, providing lateral service.
• All other responsibilities, tasks and special projects as assigned by leadership.

EDUCATION AND EXPERIENCE REQUIREMENTS

• A minimum of two years of related beverage management experience.
• Computer literacy includes, but is not limited to: Microsoft Word, Excel, and PowerPoint.
• Experience with hospitality POS and/or PMS systems preferred.
• Ability to comprehend, read, write and speak English fluently preferred.