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Training Facilitator
Training FacilitatorPeyton Resource Group • San Antonio, TX, US
Training Facilitator

Training Facilitator

Peyton Resource Group • San Antonio, TX, US
26 days ago
Job type
  • Full-time
Job description

Requirements :

  • Coaching skills (1-2 years experience) utilizing best in class coaching techniques
  • Training facilitation
  • Adult learning principles
  • Small group facilitation (meetings)
  • Proficient in MS Word, PPT, Excel
  • Ability to interact with all levels of Management
  • Effective presentation skills using MS Word, Excel, PPT
  • Ability to identify and describe behavior that leads to desirable outcomes
  • Ability to work autonomously

Responsibilities : Coach Managers on :

  • Effective time management and work prioritization
  • Develop Contact Center Representatives through best in class coaching techniques and practices
  • Leading effective team huddles
  • Creating huddle boards
  • Creating a continuous improvement culture
  • Celebrating and sustaining individual and team success
  • Facilitate group learning sessions for Front-line Managers
  • Facilitate individual meetings with mid-level Management
  • Coach Directors on ways to support Claims University programs
  • Prepare Directors to implement Claims University program responsibilities
  • Discuss program feedback and student performance issues
  • Facilitate small focus groups to gather information used for program improvement
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    Training Facilitator • San Antonio, TX, US

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