Assistant Service Manager - HOLT Truck Centers

Job Description

Job Description

Job Summary : The Idealease Assistant Service Manager supports daily operations of the service department, ensuring timely and high-quality maintenance for all Idealease customers. Responsibilities include managing priority service, reviewing repair orders, overseeing warranty and compliance documentation, and supporting preventative maintenance programs to maintain high performance standards. The role also involves coordinating outside repairs, monitoring cost efficiency, and training staff on best practices and safety regulations. Additionally, the Assistant Service Manager plays a key role in customer relations, team development, and maintaining a productive, compliant, and customer-focused shop environment.

The incumbent in this position is expected to model the following practices daily : 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal / external resources; 3) Participate in ongoing self-development.

Essential Functions :

• Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS).
• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Establishes and Manages Priority Service for all Idealease Customers
• Works alongside service manager to complete understanding and implementation of Idealease Best Practices.
• Repairs order review and vehicle quality audits. Identifying proper billing and warranty.
• Assists in managing preventative maintenance program, helping to train employees on vehicle requirements and communicate with customers maintaining a 95 percent or higher currency.
• Assists in managing and dispatching outside repairs and over-the-road-failures in cost efficient and timely manner.
• Takes direction and implement process to manage running costs to business plan goals.
• Help train and develop all personnel on the methods used to identify warranty through the Idealease Resource Center, ISIS and vendor websites.
• Aids in inventory management proper documentation of truck repairs in accordance with the U.S. Federal Motor Carrier Safety Regulations (CFR 396).
• Aids in the instruction and implementation of established company safety policies and procedures.
• Aids in quality audit repairs of technicians and other maintenance procedures in accordance with the corresponding regulations.
• Creates and maintains positive relationships with all customers.
• Investigates and establishes course of action for customer maintenance issues and problems.
• Assists in Orientation process for each new customer.
• Reviews unit P&L’s monthly. Identifies inefficient units and work with Service Manager to determine course of action.
• Reviews manpower needs with Service Manager on a regular basis.
• Implements and monitors shop productivity measures.
• Creates shop environment that assures cleanliness, safety and customer focus.
• Helps train new employees as business levels dictate.
• Assists in the development and implementation of service training.
• Safeguards company assets by maintaining strong internal controls.
• Understands company policies and procedures and ensure that they are understood and followed by all personnel.
• Promotes an atmosphere of cooperation, teamwork and goodwill with all employees within Idealease and the dealership.
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

Knowledge, Skills, and Abilities :

Education and Experience :

Supervisory Responsibilities :

Travel :

Physical Requirements :

Work Environment :

Disclaimer :

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.