Customer Discovery and Commercial Strategy Lead

Job Description

Job Description

Job Summary

We're seeking a hands-on Customer Discovery and Commercial Strategy Lead to uncover customer needs, shape market-winning strategies, and transform how our organization responds to markets. This isn't a traditional product management role. You'll lead continuous customer discovery, translate insights into commercial strategies (pricing, packaging, GTM), and build internal capability so teams can sustain customer-centric practices without you.

Working across product, engineering, sales, and marketing, you'll bridge the gap between what we build (solutions / offerings) and what customers truly need, shifting us from internally-focused to market-led.

Job Responsibilities : Customer Discovery & Continuous Research

• Lead ongoing customer discovery initiatives to deeply understand client needs, pain points, decision drivers, and jobs-to-be-done across target segments
• Apply continuous discovery methods to shape offerings and strategy
• Design and execute qualitative and quantitative research efforts including customer interviews, win / loss analysis, surveys, and observational studies
• Develop rich customer personas, journey maps, and ideal customer profiles (ICPs) that inform everything from product roadmap to sales enablement
• Build repeatable frameworks and processes for customer research and market validation that internal teams can adopt, scale, and sustain

Commercial Strategy Development & Execution

Market Intelligence & Competitive Positioning

Capability Building & Change Leadership

Education and experience :

Travel :

Sponsorship

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $ 128,300 / year in our lowest geographic market up to $ 213,900 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace.”

#LI-VM1

#LI-US-Remote

"Remote postings are limited to candidates residing within the country specified in the posting location"

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal : to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.