Manager, HR Operations

Manager, Hr Operations

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful. The opportunity As a Manager, HR Operations, you will lead a team of Employment Coordinators dedicated to delivering a high-touch, white-glove onboarding experience for all new hires from offer acceptance through New Eagle Onboarding. You will serve as a strategic partner to Talent Acquisition, hiring leaders, and other interested parties, ensuring a seamless transition for candidates into their new roles. Your team will be responsible for performing all pre-onboarding and onboarding activities with precision and care. This includes maintaining compliance with internal controls and handling employment tasks such as background initiation, I-9 verification, state notifications, etc. Success in this role requires strong leadership, attention to detail, the ability to influence stakeholders and drive critical initiatives, and a commitment to delivering an outstanding onboarding experience. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the San Antonio, TX office location. Relocation assistance is not available for this position.

What you'll do :

• Leads a team of Employment Coordinators dedicated to delivering a high-touch, white-glove onboarding experience for all new hires from offer acceptance through New Eagle Onboarding.
• Implements operating strategies, policies, and procedures to ensure operational efficiency, service excellence, and compliance with regulatory requirements.
• Assesses team performance against defined metrics and key performance indicators for assigned functions to ensure adherence to targets, identifying and implementing corrective actions as needed.
• Finds opportunities for process improvement and partners with the team and stakeholders to implement innovative solutions that improve efficiency, accuracy, and employee experience.
• Ensures timely and effective resolution of raised and sophisticated inquiries from employees, managers, and other stakeholders in accordance with established guidelines.
• Collaborates with other HR teams and business units to ensure seamless HR service delivery and effective execution of initiatives.
• Supports HR projects and initiatives as assigned, contributing subject matter expertise and operational insights.
• Maintains knowledge of relevant HR policies, regulations, and compliance requirements to ensure adherence within the team.
• Communicates effectively with team members, stakeholders, and leadership to provide updates on operations, initiatives, and challenges.
• Builds, develops, and mentors team members to drive engagement, performance, and professional growth.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have :

What sets you apart :

The salary range for this position is : $93,770.00 - $179,240.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are an existing USAA employee, please use the internal career site in OneSource to apply. Please do not type your first and last name in all caps. Find your purpose. Join our mission. USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource : our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond : the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself you just need to share our passion for serving our more than 13 million members. USAA is an EEO / AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection here. USAA is an EEO / AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.